Site Coordinator – Campus Operations

Job Description

Site Coordinator | Crossover

The Tone:
This is a full-time, in-person role at Alpha, located in New York City, NY. Alpha is a company redefining education for learners who exceed traditional classroom expectations by delivering demanding academics paired with practical skills and a validated 2-Hour Learning methodology. This role is crucial as the operational foundation of the campus, controlling the daily rhythm, safeguarding focused learning time, and maintaining precision across every function so Guides can mentor without interruption, directly enhancing student progress and family satisfaction.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, New York City, NY
• Pay: $110,000 / year
• Mission: To create streamlined, orderly, high-performance systems that enable outstanding learning, ensuring the campus functions on schedule, to standard, and supports faster learning and a superior family experience.
• Tech Stack: Google Workspace administration

What You’ll Actually Do
• Operations Management: Manage comprehensive daily campus operations to ensure the 2-Hour Learning schedule runs on time and without disruption.
• Technology Support: Handle first-level technology support, including device configuration and rapid troubleshooting, and coordinate escalated issues with IT teams.
• Stakeholder Engagement: Establish credibility with students, families, and colleagues through precise communication and reliable execution.
• Safety & Security: Execute and monitor campus safety procedures, administer drills, document incidents, and manage vendor relationships.
• Facilities & Logistics: Facilitate critical functions such as events, staff onboarding, supply management, and facility maintenance to uphold consistently high operational standards.

The Must-Haves
• Background: Bachelor’s degree in any field. Experience managing complex operations in education, events, hospitality, or comparable high-service settings.
• Experience: 1+ years managing complex operations. Demonstrated ability to remain composed under pressure, exercise initiative, and handle competing priorities autonomously.
• Skills: Proficiency with basic IT troubleshooting and Google Workspace administration, strong professional written and verbal communication that fosters community confidence.