Shuttle Program Support Intern

Job Description

About the Role
This is an on-site, part-time, paid-internship role based in South San Francisco, CA, supporting the Shuttle Program at Commute.org. The intern will assist with administrative tasks, analyze program data, and provide customer service support to shuttle riders and program partners, ensuring smooth and efficient operations for the agency’s transportation demand management efforts.

What You’ll Do
• Assist with administrative tasks
• Analyze program data
• Provide customer service support to shuttle riders and program partners
• Coordinate with program managers
• Prepare reports
• Communicate with stakeholders to ensure smooth and efficient operations
• Provide support to the agency’s other program areas as needed

You’re a Good Fit If You
• Possess customer service skills to address inquiries and provide support to shuttle users
• Demonstrate strong attention to detail
• Have proficiency in analytical skills to assess and interpret program data effectively
• Exhibit excellent communication skills for interacting with team members, stakeholders, and shuttle users
• Have the ability to work collaboratively in an on-site team environment
• Are currently pursuing or recently completed a degree in Public Administration, Transportation Planning, Sustainability, or a related field

Bonus Qualifications
• Have familiarity with transportation demand management or related disciplines
• Have experience with WordPress or other website editing tools
• Have experience with Excel

Role Highlights & Compensation
• This is a part-time, paid-internship role
• Based on-site in South San Francisco, CA
• Intended to start on or around June 1, 2026 and last until August 28, 2026, but may be extended
• Intern’s hours will be Monday-Friday from 2:00-6:00 PM but may vary depending on Shuttle Program needs