Service Team Associate

Job Description

Service Team Associate | Panda Restaurant Group

The Tone:
This is a role at Panda Restaurant Group, the largest family-owned American Chinese Restaurant concept, with close to 2,800 locations globally. The company is dedicated to creating a warm and supportive environment for its team members, who often become friends, and for its guests, by delivering exceptional Asian dining experiences. This Service Team Associate role is central to this mission, focusing on providing excellent guest service, maintaining high standards of food quality and store appearance, and fostering a friendly atmosphere. It offers comprehensive training for those without prior experience, continuous learning, and clear opportunities for career growth within a company that values its people and gives back to the community through Panda Cares.

The TL;DR
• Role: Flexible (Full Time / Part Time opportunities)
• Type: Flexible schedules
• Location: Panda Restaurant Group locations
• Pay: $22–$25 hourly
• Team: Collaborates with team members to achieve daily goals under store management.
• Mission: Provides an exceptional dining experience for guests and maintains the restaurant’s operational standards and appearance.

What You’ll Actually Do
• Guest Service: Greet guests, serve food, and accurately process payments at the cash register, ensuring an exceptional dining experience.
• Store Maintenance: Keep the store clean and appealing, adhering to all cleanliness and operations standards.
• Food Quality: Follow Operations Standards and Safety Procedures to serve fresh and high-quality food.
• Operational Efficiency: Work efficiently across various positions, including the Front Counter, Drive-Through, or Kitchen, in a fast-paced environment.
• Team Collaboration: Partner effectively with other team members to meet daily goals and maintain a positive work atmosphere.

The Must-Haves
• Background: Applicants should have some high school education. No prior experience is required, as comprehensive training is provided to equip you with valuable skills.
• Experience: The role welcomes individuals at an early career stage. While operations experience is considered a plus, it is not a prerequisite, as extensive hands-on paid training will prepare you for success.
• Skills: Possesses a friendly and helpful team player attitude, with effective verbal communication skills essential for interacting with guests and colleagues. Must demonstrate the ability to work efficiently and adapt to a dynamic environment with changing priorities and situations. A Food Handler certification may be required based on local health requirements, to be acquired at your own expense.
• Bonus: Prior operations experience is a valuable asset, though not required for consideration.