Service Manager – Automotive Service

Job Description

Service Manager | The Goodyear Tire & Rubber Company

The Tone:
This is a full-time role at The Goodyear Tire & Rubber Company, located in Hoover, AL. Goodyear owns and operates over 580 tire and auto service centers nationwide, offering a supportive environment with opportunities for career advancement. This role is crucial for delivering outstanding service to guests and for effectively managing the service department to ensure quality work is completed on time. You will make meaningful connections while contributing to the overall success of the service center.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Hoover, AL

• Mission: To effectively manage the service department and build strong guest relationships, ensuring satisfaction and timely, quality service delivery.

What You’ll Actually Do
• Manage Operations & Workflow: Effectively manage the service department by scheduling associates, organizing service appointments, and structuring workflow to ensure quality work is delivered to guests on time.
• Drive Sales & Goals: Help drive and achieve sales goals through direct guest interactions, specifically in tire and auto service sales.
• Build Guest Relationships: Build strong guest relationships and maintain overall guest satisfaction by acting as the primary liaison between automotive technicians and guests.
• Train & Develop Team: Contribute to the training and professional development initiatives for service department associates.
• Communicate & Advise: Clearly articulate all warranties, current promotions, and advertisements to guests, utilizing provided tools to make service recommendations based on manufacturer guidelines.

The Must-Haves
• Background: Managerial level professional with experience overseeing operations in automotive service environments.
• Experience: Minimum of 1 year of prior management experience specifically within automotive service settings.
• Skills: Possess a valid driver’s license; demonstrate a strong work ethic, personal responsibility, dependability, conscientiousness, and effective communication and teamwork abilities. The ability to review, analyze, and interpret information, identify problems, and make informed decisions is essential, along with reading, understanding, and following established procedures and guidelines.
• Bonus: Prior experience in automotive service sales and general automotive service work is preferred.