Service Coordinator

Job Description

Smart Buildings Service Coordinator | Siemens

The Tone:
This is a full-time role at Siemens, located in Mason, OH, supporting customers across the greater Cincinnati area. Siemens is a global technology company that prides itself on enabling sustainable progress through innovation, combining real and digital worlds to improve how we live, work, and move. The company focuses on industry, infrastructure, transport, and healthcare, creating technology with purpose and adding real value for customers and the next generation. As a Smart Buildings Service Coordinator, you are essential in orchestrating the delivery of vital service activities, directly contributing to the creation of efficient, safe, and adaptable environments that enhance people’s lives.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, Mason, OH
• Pay: $34986–$59976 yearly
• Mission: This person coordinates service delivery from initial demand creation through close-out, ensuring customer expectations and commitments are met by scheduling and dispatching resources.
• Tech Stack: Microsoft Office, SAP, service platform

What You’ll Actually Do
• Coordinate Services: Support, prioritize, and coordinate service activities and resources across branch offices and the Digital Service Center.
• Manage Customer Requests: Act as the primary point of contact for service customers, handling incoming requests to create work orders and dispatch personnel.
• Schedule Resources: Make decisions on scheduling and moving resources and materials based on service call urgency, contractual obligations, and availability.
• Process Orders & Invoices: Order and track parts and subcontractors, and evaluate/process invoices for time-and-material service orders.
• Ensure Satisfaction: Follow up with customers post-service to confirm satisfaction with the quality of work.

The Must-Haves
• Background: Entry-Level. Candidates must hold a high school diploma or state-recognized GED. This role requires foundational domain knowledge in customer service, service coordination, scheduling, dispatch, or general administrative support, forming the basis for managing service operations.
• Experience: A minimum of 1 year of experience is required in a customer service, service coordination, scheduling, dispatch, or administrative support capacity. Practical experience utilizing Microsoft Office applications and business software systems, such as SAP, is also necessary for this position.
• Skills: Essential skills include the proven ability to prioritize and effectively coordinate multiple service requests concurrently, managing competing demands based on urgency and contractual obligations. Strong organizational skills are paramount, along with clear and effective verbal and written communication skills in English to interact with internal and external stakeholders. The ability to accurately read and understand customer service contracts is also critical.
• Bonus: Preferred qualifications include prior experience dispatching or scheduling field personnel or technicians. Familiarity or direct experience within industries like Fire Alarms/Sprinklers, Security Systems, HVAC, or other similar technical service sectors is considered a plus, as is possessing an Associate degree.