Service Administrator

Job Description

Service Administrator

Location: Phoenix, AZ

Salary: $27-$30/hr

Position Summary

The Service Administrator reports directly to the Aircraft Services Manager and is responsible for handling all administrative duties within the shop. This includes opening and closing work orders in the company’s production control system (Corridor), creating work order invoices, and ensuring their accuracy.

Essential Functions And Responsibilities

• Has significant contact with customers and vendors, either in person, on the telephone, or through e-mail. A positive and professional image is required as the Service Administrator often represents the first impression of our company.
• Opens and closes aircraft work orders.
• Ensures work orders are properly billed and paid in a timely manner.
• Responsible for shipping, receiving, stocking, and counting inventory.
• Handles wire transfers.
• Ensures internal bills are paid.
• Files work orders when completed.
• Creates purchase orders and sends them to vendors.
• Generates weekly update reports for the Aircraft Services Manager.
• Answers phones and dispatches calls to the correct personnel.
• Completes and ensures accurate employee payroll time.
• Drives passengers and/or crew members on and off the airfield to designated locations (e.g., main airport, aircraft, etc.).
• Supervisory Responsibilities: No
• Performs other duties as required.

Physical Requirements

• Occasional lifting up to 30 pounds.

Environmental Conditions

• Industrial/Hangar environment.
• Office environment.

Minimum Education Requirement

• High School Diploma or GED.

Minimum Work Experience / Requirements

• Prior experience working at a Repair Station, preferred.
• Prior experience working at an FBO (Fixed Base Operation), preferred.
• Excellent inter-personal skills required due to significant interaction with customers, vendors, and new aircraft/engine manufacturers.
• Excellent computer skills, including Microsoft Office (specifically Excel), required.
• Excellent customer service, organizational, and communication skills required.
• Detail-oriented and able to multi-task in a fast-paced environment.
• Experience with aviation maintenance software a plus.
• Ability to arrive early or stay late as workload dictates, including an occasional Saturday if needed.

Other Requirements

• Ability to pass background / drug-screening test.
• Clean driving record.

Ideal Candidate Will Have The Following Work Styles

• Being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Being reliable, responsible, and dependable, and fulfilling obligations.
• Attention to detail.
• Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior even in very difficult situations.
• Accepting criticism and dealing calmly and effectively with high stress situations; being open to change (positive or negative) and to considerable variety in the workplace.
• A willingness to take on responsibilities and challenges.
• Being sensitive to others’ needs and feelings and being understanding and helpful on the job.
• Developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Persistence in the face of obstacles.