Senior Director, Market Operations – European Go-to-Market

Job Description

Senior Director, Operations – EU / UK | Marqeta

The Tone:
This is a full-time role at Marqeta, located in London with a hybrid work model requiring two days on-site (Tuesday and Thursday). Marqeta is a foundational enabler of embedded finance, offering a card issuing platform that provides flexibility and control for companies to manage payment operations in real time and power well-known brands. This senior leadership position is crucial for owning the end-to-end customer journey—from pre-sales solutioning through program launch and expansion—and for building scalable operational infrastructure across Europe. The role directly shapes Marqeta’s customer delivery, drives Time to Value improvements, enables revenue growth, and ensures operational excellence for card network and BIN delivery operations.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid – London, London
• Team: Reporting to the European Market Owner
• Mission: Own the end-to-end customer journey and build the operational infrastructure needed to scale Marqeta’s European business.

What You’ll Actually Do
• European Solutions and Delivery: Own and scale the Solution Engineering and Delivery organisations supporting issuer processing and program management customers across Europe, defining clear engagement models with Sales and Account Management and building a standardized framework.
• Card BIN Delivery Operations: Lead Marqeta’s Card BIN delivery teams in Europe, integrating people, processes, and governance into a unified operating model, while standardising BIN onboarding, certification, and lifecycle management processes for reliability and compliance.
• Card Network Operations: Serve as Marqeta’s senior operational owner for European card network relationships (e.g., Visa, Mastercard), ensuring operational readiness, certification compliance, and execution excellence across all network obligations, and acting as the primary escalation point for delivery, implementation, and network-related operational issues.
• Cross-Functional Integration: Drive tight alignment between Sales, Account Management, Solution Engineering, Delivery, and BIN Operations to create a seamless customer experience, eliminating handoff friction, duplicated effort, and unclear ownership, and partnering with Product, Technology, Compliance, Risk, and Legal.
• Strategic Growth and Scaling: Translate European market strategy into team structures, capacity models, investment priorities, and delivery excellence metrics, partnering with Revenue Leadership to support multi-year European growth objectives and organizational development.

The Must-Haves
• Background: Director-level leader with over 15 years of experience leading Solution Engineering, Delivery, Implementation, or Customer Operations teams within payments or financial services. This includes over 10 years scaling and leading large customer-facing operational organisations in high-growth environments. Requires deep expertise across the payments ecosystem, specifically in issuer processing, program management, card networks, or BIN sponsorship models.
• Experience: Demonstrated strong background in process design, operational transformation, and customer journey improvement. Proven success reducing Time to Value and improving customer outcomes through structured operational programs, alongside experience integrating teams or building unified operating models from multiple delivery organizations.
• Skills: Ability to build and develop high-performance teams, including growing leaders and managers. Strong influence and trust-building capabilities with senior internal stakeholders, external partners, customers, and card networks. Effective communicator, bridging the gap between technical delivery teams and commercial leadership, with a high ownership mentality focused on simplification, clarity, and execution.