SAP iXp Intern – SAP Research Operations Specialist Intern – Research Operations

Job Description

SAP iXp Intern – SAP Research Operations Specialist Intern | SAP

The Tone:
This is an internship at SAP, located in Tempe, Arizona. SAP is a builder in enterprise resource planning software and end-to-end business application software, touching over 20 industries and 80% of global commerce. This role is crucial for enabling efficient, high-quality survey research at scale, serving research teams across the company by supporting platform governance, data accuracy, dashboarding, and operational workflows. It offers university students an opportunity to find purpose in their careers through a paid, strategic program.

The TL;DR
• Role: Internship
• Type: Contract (12 months), Full-time (40 Hours/Week)
• Location: In-person, Tempe, AZ
• Pay: $15–$62 hourly
• Team: SAP’s Global Survey Operations team, within the CSG: Survey Operations
• Mission: Help power SAP’s survey research ecosystem by enabling efficient, high-quality survey research at scale.
• Tech Stack: Qualtrics XM Suite, Excel/VBA, SPSS, SAS, PowerPoint, Tableau, Power BI, Matplotlib/Seaborn

What You’ll Actually Do
• Platform Governance: Review and approve daily access requests for Qualtrics, managing user permissions, lifecycle, naming conventions, and compliance checks.
• Reporting & Automation: Maintain and update the Survey Overview Dashboard weekly, monthly, quarterly, and annually, and help streamline reporting workflows.
• Internal Communications: Prepare and distribute the bimonthly Surveys by the Numbers newsletter, highlighting research impact stories and SAP-wide survey metrics.
• Support Triage: Categorize and respond to inbox requests for platform access, permissions, methodology questions, tool guidance, and research consultations.
• Cross-functional Collaboration: Partner with platform administrators, research partners, satellite team owners, and operational stakeholders across global and regional teams.

The Must-Haves
• Background: Bachelor’s degree (completed or ongoing) in Computer Science, Business, Economics, Statistics, Survey Research, Marketing, or related social sciences. Entry-Level.
• Experience: Prior experience in survey research, project management, and data analysis.
• Skills: Expertise in Qualtrics XM Suite (dashboards, survey design, text analytics, workflows, automation), strong problem-solving and synthesis abilities, exceptional interpersonal skills, and the ability to work independently.
• Bonus: Familiarity with BI & analytics tools like Excel/VBA, SPSS, and SAS, experience with data transformation methods, and proficiency in data visualization tools such as PowerPoint, Tableau, Power BI, Matplotlib/Seaborn.