Sales Support Representative

Job Description

Sales Support Representative |

The Tone:
This is a full-time role for a Sales Support Representative, located in Tucson, AZ. The company is a global leader in customer engagement and business process outsourcing, established in 1936. This organization supports many of the world’s most recognized brands by delivering elite sales and service solutions. This role is crucial for significantly contributing to customer satisfaction and revenue growth by directly representing these world-class brands.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Tucson, AZ
• Pay: $16–$18 hourly
• Mission: This person ensures high customer satisfaction and drives revenue by managing accounts, resolving inquiries, and selling appropriate products.
• Tech Stack: advanced CRM tools, multi-line communication systems, Microsoft Office Suite (Word, Excel, Outlook), complex digital databases

What You’ll Actually Do
• Customer Support: Manage a high volume of inbound calls, assisting customers with account management, billing inquiries, and service upgrades using advanced CRM software.
• Sales & Upgrades: Employ consultative sales techniques to effectively identify customer needs and match them with appropriate auto insurance or wireless products.
• Data Management: Perform precise data entry and meticulous record management, ensuring all order processing and account updates are handled with 100% accuracy.
• Issue Resolution: Troubleshoot technical issues and resolve customer concerns by combining empathy, comprehensive product knowledge, and efficient problem-solving frameworks.
• Performance Tracking: Multitask across various digital platforms and communication tools to maintain high efficiency and consistently meet Key Performance Indicators (KPIs).

The Must-Haves
• Background: A high school diploma or GED equivalent; candidates must be at least 18 years of age and legally authorized to work in the United States. Core domain knowledge in sales, upselling, or high-touch customer relationship management.
• Experience: At least 6 months of experience in sales, upselling, or customer relationship management (CRM) environments. Proficiency in Microsoft Office Suite and the ability to quickly navigate complex digital databases.
• Skills: Exceptional verbal communication, active listening, problem-solving, data entry, and a proven ability to persuade and influence customer decisions.
• Bonus: A growth mindset and a genuine desire to build a long-term career in a cooperative corporate environment.