Sales Support Representative

Job Description

Sales Support Representative | Tucson, AZ | $16 – $18/hr

We are excited to share an opportunity with a global leader in customer engagement and business process outsourcing. This organization, established in 1936, has a long-standing history of supporting some of the world’s most recognized brands by delivering elite sales and service solutions.

If you’re looking to launch your career with a stable industry titan that prioritizes your future, we encourage you to apply. We are seeking high-energy communicators to join our sales and service teams. In this role, you will leverage advanced CRM tools and multi-line communication systems to significantly contribute to customer satisfaction and revenue growth. Whether you’re navigating intricate wireless accounts or successfully closing auto insurance policies, you will represent world-class brands while earning a competitive wage and benefiting from incredible growth potential.

The Role

• Manage a high volume of inbound calls, utilizing advanced CRM software to assist customers with account management, billing inquiries, and service upgrades.
• Employ consultative sales techniques to effectively identify customer needs and match them with appropriate auto insurance or wireless products.
• Perform precise data entry and meticulous record management, ensuring all order processing and account updates are handled with 100% accuracy.
• Troubleshoot technical issues and resolve customer concerns by combining empathy, comprehensive product knowledge, and efficient problem-solving frameworks.
• Multitask across various digital platforms and communication tools to maintain high efficiency and consistently meet performance Key Performance Indicators (KPIs).

What You’ll Need

• At least 6 months of experience in Sales, Upselling, or high-touch Customer Relationship Management (CRM) environments.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and the ability to quickly navigate complex digital databases.
• A high school diploma or GED equivalent; candidates must be at least 18 years of age and legally authorized to work in the United States.
• Exceptional verbal communication and active listening skills, with a proven ability to persuade and influence customer decisions.
• A growth mindset and a genuine desire to build a long-term career in a fast-paced, cooperative corporate environment.

What’s On Offer

• A comprehensive benefits package including Health, Vision, Dental, and a 401(k) with company matching contributions.
• Stable 40-hour work weeks with a starting pay range of $16 – $18 per hour, alongside clear pathways for leadership advancement.
• Generous Paid Time Off (PTO), paid sick leave, and a tuition reimbursement program to support your ongoing education and professional development.
• Elite training and coaching from industry veterans, specifically designed to ensure your success from day one.

Apply via Haystack today!

Desired Skills and Experience

Sales Operations, Customer Relationship Management (CRM), Inbound Sales, Customer Service, Data Entry, Problem Solving, Account Management, Call Center Operations