Sales Specialist

Job Description

Sales Specialist | Kencove Inc.

The Tone:
This is a full-time role at Kencove Inc. The company is a leading distributor and light manufacturer specializing in fencing products, equipment, and tools, serving sectors such as farming, ranching, agriculture, vineyards, and construction. This Sales Specialist role is crucial for directly engaging with customers, providing in-depth product information, and ensuring exceptional service. Your contribution will be essential in enhancing overall customer satisfaction and driving sales growth for the company.

The TL;DR
• Role: Full Time
• Type: Full-time (Hourly Rate, Non-Commission)
• Location: Not specified

• Mission: Enhance overall customer satisfaction and drive sales growth for the company.

What You’ll Actually Do
• Engage directly with customers across various channels (telephone, internet, email, live chat, in-person) to provide product information, process orders, and gather complaint details.
• Effectively resolve customer problems and issues, including managing service or billing complaints, processing exchanges, refunds, or necessary bill adjustments.
• Meticulously document all customer interactions and transactions, detailing inquiries, complaints, comments, and the specific actions taken.
• Provide expert recommendations for fencing solutions, custom-tailored to specific customer situations, and generate accurate sales quotes.
• Perform thorough troubleshooting for fencing products and proactively address any related issues to ensure complete customer satisfaction.

The Must-Haves
• Background: Extensive knowledge of agricultural fencing and construction methods, coupled with familiarity with common agricultural equipment such as tractors, skid steers, and post drivers.
• Experience: Proven experience in agricultural fencing and construction.
• Skills: Proficiency in general computer applications, professional and effective communication abilities, and strong decision-making and problem-solving capabilities.
• Bonus: Prior sales experience is preferred.