Sales Floor Assistant

Job Description

Sales Floor Assistant | JCPenney

The Tone:
This is a store-based role at JCPenney, located in the U.S. or Puerto Rico. JCPenney is a well-established retail destination for diverse American families, offering a broad range of products and personal services with a focus on inclusivity and value. This role is crucial for driving profitable sales growth by ensuring excellent customer service, maintaining merchandise standards, and supporting store operations to create a positive shopping experience.

The TL;DR
• Role: Hourly
• Location: Store-based (U.S. or Puerto Rico)
• Pay: $16.75–$20.94 hourly
• Mission: Drive profitable sales growth by leading customer service, managing merchandise standards, and executing sales building programs.
• Tech Stack: RFID

What You’ll Actually Do
• Customer Engagement: Model and ensure the team consistently delivers outstanding customer service, actively resolving issues and demonstrating positive behaviors.
• Merchandise Flow: Coordinate with the Merchandise Supervisor on product placement, manage merchandise receipt, execute inventory processes, and maintain shoe stockroom organization.
• Visual Merchandising: Implement floor moves, strategically place graphics, perform visual detailing, and remerchandise the selling floor to enhance product visibility and sales.
• Store Maintenance: Oversee and maintain fitting room and sales floor recovery processes to ensure a clean, organized, and inviting store environment.
• Operational Support: Contribute to various general operations including merchandise transfers, returns to vendors/warehouses, defective item processing, and annual inventory counts.

The Must-Haves
• Background: Demonstrated ability to model and lead customer service initiatives within a retail environment.
• Experience: Proven capability in executing various inventory processes, visual merchandising, and contributing to store operational activities.
• Skills: Ability to solve problems and make decisions that drive sales, profit, or customer service; strong sense of ownership and accountability for actions and outcomes; proactive approach to improving the customer experience with confidence and urgency.