Sales Associate

Job Description

Sales Associate | Wolverine Worldwide

The Tone:
This is an in-person Sales Associate role at Wolverine Worldwide, situated within a vibrant retail environment. Wolverine Worldwide is home to various iconic footwear and apparel brands, and this position focuses on bringing those brands to life for customers. A successful Sales Associate is responsible, reliable, and service-oriented, enjoying a fun and engaging workplace. This role is crucial for delivering superior customer service, fostering a pleasant shopping atmosphere, and helping customers connect deeply with our products, ultimately contributing to store sales goals.

The TL;DR
• Role: Full Time
• Location: In-person, retail environment
• Team: Reports to a manager, works as part of a store team.
• Mission: To deliver superior customer service, create an enjoyable shopping atmosphere, and achieve sales objectives.
• Tech Stack: Point of sale register

What You’ll Actually Do
• Customer Engagement: Engage directly with customers, applying comprehensive knowledge of store products, policies, and brands to inform and assist their purchasing decisions.
• Sales & Transactions: Skillfully operate the point of sale register, ensuring accurate recording of transactions and adeptly handling various payment methods, including cash and credit, to contribute to achieving sales goals.
• Store Operations & Merchandising: Manage and organize inventory, which involves safely moving boxes and merchandise weighing up to 40 lbs and climbing ladders, while maintaining best-in-class presentation standards for displays.
• Security & Service Environment: Actively detect and mitigate theft and other security risks, contributing to a secure and welcoming store atmosphere conducive to a pleasant shopping experience for all customers.
• Performance & Teamwork: Consistently strive to achieve individual sales goals and performance metrics, while also collaborating effectively as a team member to uphold operational standards and support overall store objectives.

The Must-Haves
• Background: High School diploma or equivalent, with a demonstrated record of personal success in work, school, or sports.
• Experience: Availability to work a flexible schedule, including weekends and holidays.
• Skills: Proficiency in operating a point of sale (POS) system, accurate cash and payment handling, inventory management and display setup, security risk detection, and comprehensive knowledge of store products and policies.
• Bonus: Prior retail sales experience and a genuine passion for our brands and brand lifestyles.