Sales Associate

Job Description

Sales Associate | Hiller Ford

The Tone:
This is a full-time, on-site role at Hiller Ford, located in Franklin, WI. Hiller Ford, established in 1954, is one of Wisconsin’s largest Ford dealerships, recognized for its commitment to customer satisfaction and sales leadership. This role is crucial as the Sales Associate guides customers through their vehicle purchasing journey, ensuring their needs are met with professionalism and expertise, serving as the primary point of contact for the company.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person: Franklin, WI

• Mission: Guide customers through their vehicle purchasing journey and ensure their needs are met with professionalism and expertise from initial contact to delivery and beyond.

What You’ll Actually Do
• Customer Engagement: Actively engage with customers on the sales floor and through various communication channels to understand their unique vehicle needs.
• Product Presentation: Conduct compelling presentations, showcasing the features, benefits, and technologies of our extensive inventory of Ford vehicles.
• Sales Process Management: Manage the entire sales process from initial contact to vehicle delivery, ensuring a smooth and transparent transaction for every customer.
• Relationship Building: Provide exceptional post-sale service and follow-up to ensure complete customer satisfaction and foster long-term relationships.
• Market Knowledge: Maintain an in-depth and up-to-date knowledge of Hiller Ford’s inventory, current promotions, financing options, and the latest automotive trends.

The Must-Haves
• Background: High school diploma or equivalent required. Some college education or a relevant sales certification is a significant advantage.
• Experience: Demonstrated ability in sales roles, coupled with excellent customer relationship management skills. Must possess a valid driver’s license and maintain a clean driving record.
• Skills: Strong verbal and written communication abilities, computer proficiency, proven talent for building rapport and trusting relationships, and the ability to work collaboratively.
• Bonus: A strong knowledge of automobiles and a genuine interest in the automotive industry is highly desirable. Eagerness and willingness to continuously learn about new products, promotions, and automotive technologies.