Retail Store Floor Lead

Job Description

Retail Floor Lead | Vuori

The Tone:
This is a full-time, in-person role at Vuori. Vuori is redefining athletic apparel, blending performance wear with a casual aesthetic inspired by an active coastal California lifestyle, integrating fitness and creative expression into everyday life. This role is essential for leading the retail sales team by example, ensuring customers receive the best possible experience, and embodying Vuori’s brand values through insightful product knowledge and an optimistic outlook. It also supports the store leadership team in maintaining high retail standards and daily operations.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person
• Pay: $18–$20 per hour plus team pulled commissions
• Team: Reports to the Store Manager and Assistant Store Manager, leads the retail sales team.
• Mission: To lead the retail sales team in delivering unforgettable customer experiences, achieving sales goals, and maintaining store operational standards.

What You’ll Actually Do
• Enhance Customer Experience: Work with the sales team to ensure each customer receives the best experience, including preparing fitting rooms and providing honest, knowledgeable feedback on merchandise style and fit.
• Drive Sales Performance: Motivate the sales team to achieve sales goals within a team-based commission environment.
• Oversee Store Operations: Lead the team in the daily maintenance of the store, including restocking product, maintaining visual merchandising, and ensuring cleanliness.
• Support Leadership Duties: Assist the Store Manager and Assistant Store Manager with daily maintenance, sales strategy, community, and team management to ensure smooth and successful business operations.
• Build Customer Relationships: Forge lasting relationships with customers by engaging them about product details, new products, replenishment, and inviting them to upcoming events.

The Must-Haves
• Background: Leadership experience within a retail sales environment, demonstrated by a commitment to punctuality and attendance, and a high level of ownership.
• Experience: Proven ability to develop lasting relationships with customers and colleagues, expertly handle customer concerns, and prioritize multiple tasks in a fast-paced setting.
• Skills: Excellent communication and interpersonal skills, strong organizational skills with effective follow-through, and the ability to quickly learn new procedures and processes.
• Bonus: An eagerness to develop new skills and a responsiveness to feedback.