Retail Sales Associate / Customer Service

Job Description

Retail Sales Associate / Customer Service | Elements Massage Studio

The Tone:
This is a full-time role at Elements Massage Studio, located in Lake Oswego, OR. Elements Massage Studio offers therapeutic massage services and a comprehensive monthly Elements Wellness Program designed to significantly improve clients’ well-being and overall quality of life. This Retail Sales Associate / Customer Service role is pivotal for the studio’s success, directly contributing to client satisfaction and retention. You will be instrumental in delivering exceptional experiences, fostering lasting customer loyalty, and genuinely impacting and improving the lives of clients by guiding them through our services and wellness programs. Your efforts will help create the best possible client experiences while also contributing to a positive work environment for the team.

The TL;DR
• Role: Full Time
• Location: Lake Oswego, OR
• Pay: $17.50–$19.50 hourly, determined by experience, with additional earning potential through performance bonuses.
• Mission: Drive client loyalty and enhance well-being by effectively selling wellness programs and delivering superior customer service, transforming interactions into positive experiences.
• Tech Stack: Modern office tools and systems; easy-to-learn computer programs for scheduling and payment processing.

What You’ll Actually Do
• Sales Process: Confidently follow our established sales process to effectively sell the monthly Elements Wellness Program, contributing to revenue growth and cultivating lasting customer loyalty.
• Client Communication: Engage in exceptional communication, demonstrating a natural ability to hold conversations and, more importantly, a profound love for actively listening to all new, established, and prospective clients.
• Service Recovery: Skillfully transform any instance of client criticism or negative feedback into a positive story of outstanding customer service and successful resolution.
• Client Experience: Maintain a strong commitment to consistently creating the best possible experiences for all clients who interact with the studio.
• Operational Support: Efficiently manage client interactions using easy-to-learn computer programs for accurate scheduling and seamless payment processing.

The Must-Haves
• Background: A strong commitment to fostering the best possible work environment for employees and consistently creating the best experiences for clients.
• Experience: Prior experience in retail sales is preferred, particularly in selling memberships or services in-person to potential clients.
• Skills: Exceptional communication and active listening abilities, proven adherence to sales processes, strong customer service excellence in problem resolution, and technical proficiency with modern office tools and computer systems for scheduling and payment.
• Bonus: Experience in a spa-like or similar customer service environment, demonstrating the ability to deliver distinctive value through attention, hospitality, and execution.