Remote Partner Service Delivery Manager (rPSDM)

Job Description

Remote Partner Service Delivery Manager (rPSDM) | Hewlett Packard Enterprise

The Tone:
This is a full-time role at Hewlett Packard Enterprise, located remotely. HP is seeking a Remote Partner Service Delivery Manager (rPSDM) to support and enable partners in delivering high-quality services across the HP ecosystem. This position is central to driving adoption of HP’s service delivery ecosystem and improving the overall partner and customer experience by ensuring partners are equipped to deliver services effectively and meet evolving customer expectations.

The TL;DR
• Role: Full Time
• Type: Full time
• Location: Remote

• Mission: Manage a portfolio of partners, drive service delivery performance, and ensure alignment with HP standards, programs, and customer experience expectations.
• Tech Stack: HP service offerings, tools, platforms, telemetry-based solutions, MPS, Premium+

What You’ll Actually Do
• Partner Portfolio Management: Manage a defined portfolio of partners, establishing regular engagement cadence, and serving as the primary contact for service delivery matters.
• Service Performance Oversight: Ensure partners meet HP service delivery standards, SLAs, and compliance requirements, monitoring performance metrics and driving continuous improvement.
• Partner Enablement & Adoption: Enable partners on HP service delivery programs, tools, and platforms, promoting the adoption of HP services, including telemetry-based solutions.
• Cross-Functional Collaboration: Collaborate with HP sales, channel, supply chain, and technical teams to support partner success and provide service delivery expertise on partner deals.
• Performance & Experience Improvement: Track and manage key performance indicators (KPIs) such as customer satisfaction and SLA compliance, delivering insights to improve partner performance and experience.

The Must-Haves
• Background: Bachelor’s degree or equivalent experience in business, operations, or a related field.
• Experience: Experience in service delivery, operations management, or partner/account management, with strong communication and remote stakeholder management skills.
• Skills: Customer and partner focus, results-driven and accountable, strong collaboration and cross-functional influence, problem-solving and analytical thinking, and effective operation in a remote environment.
• Bonus: Experience within a channel or partner ecosystem, knowledge of HP service offerings, tools, or delivery models, experience with service performance metrics, or multilingual capabilities (e.g., Spanish or Portuguese).