Quality Assurance Specialist, Veteran Services

Job Description

About the Job at Adjoin

Company: Adjoin
Industry: Non-Profit/Social Services
Level: Full Time
Job Family: Veteran Services
Location: San Diego, CA 92108, USA
Compensation: $21-$24 per hour

About Adjoin

At Adjoin, we are agents of change, building a future where all people can belong in the places they live, work, learn, and play. Together with our community partners, we remove barriers to belonging with innovative solutions that center the unique needs of every individual we serve. Adjoin is an equal opportunity employer, welcoming all individuals regardless of age, ancestry, disability, gender identity, genetic information, marital status, pregnancy-related conditions, race, religion, sexual orientation, and other protected characteristics. We are committed to creating a fair and inclusive workplace where every employee can thrive.

Position Summary

Join Adjoin Veterans and help give Veterans the home they deserve. Our housing-first strategy ensures that every Veteran family we serve secures permanent housing. We are honored to support our Veterans through federal Veterans Affairs and state funding opportunities, such as Supportive Services for Veteran Families (SSVF).

Adjoin Us!

At Adjoin, we create opportunities for Veterans to live, work, learn, and play in the communities we serve. If you are passionate about making a difference and supporting our nation’s heroes, we invite you to join our dedicated team and help build a better future for our Veterans.

Benefits and Perks

• Competitive Medical Coverage
• Extremely generous retirement matching
• 100% Employer-paid long-term disability coverage
• 100% Employer-paid employee and dependent life insurance
• Employee Wellness program with fun incentives, prizes and chances to connect with your peers
• Mental health resources (EAP) with 5 free counseling sessions per year (for you AND your dependents)
• Dental, Flexible Spending Account, paid time off, holidays, and more!

Responsibilities

Quality Assurance

• Provides direction and support with Adjoin’s Quality Assurance Program for the Veterans division.
• Evaluating the Veterans Quality Assurance Program, Participant handbook, and forms as needed.
• Monitoring to ensure proper procedures are implemented to track QA goals and progress.
• Ensuring that QA duties and plans are completed, documented, tracked, followed-up and filed as required.

Reporting

• Travel to satellite office in El Centro quarterly to provide direct QA support, training and monitoring audits as needed.
• Sharing quarterly SIR trend analysis with the goal of improving practices and identifying training and service needs.
• Preparing QA quarterly and annual tracking and status reports.
• Compiles data for annual Operational Summary.
• Maintains the Critical Incident Reports and follow-ups; submits to program management and Quality Assurance and Database Specialist.

Analysis

• Conducts Quality Assurance in-person visits and/or phone calls periodically to engage clients and landlords.
• Prepares a follow-up report to address concerns and room for improvements.
• Acts as an administrator for Homeless Management Information System (HMIS) and Client Management Software for the Veterans Division.
• Compiles, sorts, and verifies accuracy of data to be entered.
• Maintains an accurate and efficient internal records management system.

Compliance

• Monitors data quality via HMIS data quality reports, repository reports, and internal records review.
• Prepares and submits monthly, quarterly and annual reports in an accurate and timely manner.
• Conducts VA Repository Uploads.
• Stays up to date with VA Data Guide and ensures the Veterans Division’s data tracking on HMIS is aligned with VA standards.
• Ensure all data and documents are handled with the highest standards of confidentiality and HIPAA compliance.

Requirements

Experience

• 18 years of age or older.
• Two years equivalent experience and/or educational equivalent in working with vulnerable populations, preferred.
• Experience managing Client Management Systems or Database Systems.
• Two years’ equivalent experience working with data reporting for grants, preferred.
• Successful completion of pre-employment drug screen and background check.

Skills

• Exceptional organizational and communication skills (written, verbal, interpersonal, etc.).
• Ability to multitask and work in an autonomous environment with limited direction or supervision.
• Possess strong knowledge and understanding of Adjoin’s service standards.
• Ability to deliver training material in classroom and online setting to employees.
• Strong work ethic and desire to work in a fast-paced but highly collaborative team environment.

Certification

• Certification in an approved First-Aid and CPR class; or successfully complete an approved First-Aid and CPR class within 45 days of hire.