Psychiatric Office Assistant Internship/Outpatient Clinic (Certification Program)
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Job Description
About the Company
Harmony United Psychiatric Care is part of Harmony United Healthcare LLC, a network of outpatient mental health clinics providing comprehensive, full-service outpatient mental health services in Florida through in-person and virtual visits. Services include Psychiatric/Psychological Evaluations, Medication Management, Psychotherapy & Counseling, and Neuropsychological Testing Services. The team includes psychiatrists, clinical psychologists/neuropsychologists, board-certified psychiatric nurse practitioners, certified physician assistants, and licensed therapists, serving adults, adolescents, and children aged five and above.
Job Description
Job Title: Psychiatric Office Assistant Internship/Outpatient Clinic (Certification Program)
This is a 3 to 6 month (600 hours total) voluntary, unpaid internship program located in Lakeland, FL. The program is designed for individuals seeking to transition into healthcare careers or entry-level candidates without prior medical experience. Participants will gain practical skills, industry knowledge, and mentorship within behavioral and mental health settings.
Schedule: Flexible, minimum 20 hrs/week with 10 hrs/day (Full office day)
Eligibility Criteria:
• Individuals aged 18 or above
• Must be a High School graduate
• No prior healthcare or office experience required
• Able to commit a consistent schedule
• Must pass a basic screening (e.g., background check)
• Motivated to gain healthcare experience for career development
Program Schedule:
• Week 1 – Orientation and HIPAA/confidentiality training
• Week 2 to 4 – Front desk observation and shadowing
• After week 4 – Supervised hands-on practice in Psychiatric Out-Patient office tasks
Key Responsibilities And Training Offered:
Under supervision, interns will learn and perform:
• Professional phone etiquette and patient scheduling
• Electronic Health Record (EHR) basics using MEDENT
• Patient check-in/check-out procedures
• Managing patient flow and waiting area
• Professionalism, discretion, and confidentiality in healthcare
• Appointment scheduling and front desk duties including faxing, copying and filing
• Basics of psychiatric services offered
• General medical terminology
• Introduction to insurance billing and coding
• HIPAA compliance and patient privacy
• Other responsibilities pertinent to the operation of the clinic.
Supervision and Support:
• Assigned supervisor
• Weekly feedback and progress check-ins
• Real-time guidance and corrections
• Structured training checklist to track learning milestones
• Observation periods prior to independent work
Advantages Upon Successful Completion:
• Certificate of completion detailing hours and skills acquired
• Reference letter for employment or further education
• Experience to include on professional resumes
Eligibility to Complete the Program:
• Participants must successfully complete a minimum of 600 hours of internship to receive a Certificate of Completion.
Drug-free Policy:
• Harmony United Psychiatric Care enforces a comprehensive drug-free workplace policy. Pre-joining and random drug testing are conducted. Violations will lead to disciplinary action, including termination of the internship.
