Psychiatric Office Assistant Internship/Outpatient Clinic (Certification Program)

Job Description

About the Company

Harmony United Psychiatric Care is part of Harmony United Healthcare LLC, a network of outpatient mental health clinics. They provide comprehensive, full-service outpatient mental health services in Florida through in-person and virtual visits via a secure online telehealth platform. Their services include Psychiatric/Psychological Evaluations, Medication Management, Psychotherapy & Counseling, and Neuropsychological Testing Services. The team includes psychiatrists, clinical psychologists/neuropsychologists, board-certified psychiatric nurse practitioners, certified physician assistants, and licensed therapists. They care for adults, adolescents, and children aged five and above. Each patient is treated with compassion and respect, and they strive to provide the best treatment possible through individualized care for patients’ needs.

Job Description

Job Title: Psychiatric Office Assistant Internship/Outpatient Clinic (Certification Program)

This is a voluntary, unpaid internship program designed for individuals seeking to transition into healthcare careers or entry-level candidates without prior medical experience. The program offers foundational exposure to medical office operations, particularly within behavioral and mental health settings.

Program Details:

• Duration: 3 to 6 months (600 hours total)
• Schedule: Flexible, minimum 20 hours/week with 10 hours/day (Full office day)
• Location: Port Saint Lucie
• Compensation: Unpaid
• Training: No fees charged; all training and mentorship are provided at no cost.

Eligibility Criteria:

• Individuals aged 18 or above
• Must be a High School graduate
• No prior healthcare or office experience required
• Able to commit to a consistent schedule
• Must pass a basic screening (e.g., background check)
• Motivated to gain healthcare experience for career development

Program Schedule:

• Week 1: Orientation and HIPAA/confidentiality training
• Week 2 to 4: Front desk observation and shadowing
• After Week 4: Supervised hands-on practice in Psychiatric Out-Patient office tasks

Key Responsibilities and Training Offered:

Under supervision, interns will learn and perform:

• Professional phone etiquette and patient scheduling
• Electronic Health Record (EHR) basics using MEDENT
• Patient check-in/check-out procedures
• Managing patient flow and waiting area
• Professionalism, discretion, and confidentiality in healthcare
• Appointment scheduling and front desk duties including faxing, copying, and filing
• Basics of psychiatric services offered
• General medical terminology
• Introduction to insurance billing and coding
• HIPAA compliance and patient privacy
• Other responsibilities pertinent to the operation of the clinic.

Supervision and Support:

• Assigned supervisor
• Weekly feedback and progress check-ins
• Real-time guidance and corrections
• Structured training checklist to track learning milestones
• Observation periods prior to independent work

Advantages Upon Successful Completion:

• Certificate of Completion: Detailing hours and skills acquired
• Reference Letter: For employment or further education
• Experience: To include on professional resumes

Eligibility to Complete the Program

To be eligible for completion of program and receiving Certificate of Completion, participants must successfully complete a minimum of 600 hours of internship with us. This ensures sufficient hands-on experience and mastery of the core skills outlined in the program.

Drug-Free Policy:

Harmony United Psychiatric Care enforces a comprehensive drug-free workplace policy to ensure the safety and security of our employees and visitors. We prohibit the use of illegal drugs and the unauthorized use of controlled substances on company premises or during work hours. To ensure compliance, we conduct pre-joining drug screening and random drug testing. Violations of this policy will lead to disciplinary action, including termination of internship. By applying for an internship with us, candidates acknowledge their understanding of these terms and willingness to abide by our drug policy.