Psychiatric Office Assistant Internship/Outpatient Clinic (Certification Program)

Job Description

About the Company

Harmony United Psychiatric Care is part of Harmony United Healthcare LLC. They are a network of outpatient mental health clinics providing comprehensive, full-service outpatient mental health services in Florida through in-person and virtual visits. Services include Psychiatric/Psychological Evaluations, Medication Management, Psychotherapy & Counseling, and Neuropsychological Testing Services. They care for adults, adolescents, and children aged five and above.

Job Description

Job Title: Psychiatric Office Assistant Internship/Outpatient Clinic (Certification Program)

This is a voluntary, unpaid internship program designed for individuals seeking to transition into healthcare careers or entry-level candidates without prior medical experience. The program offers foundational exposure to medical office operations, particularly within behavioral and mental health settings.

Program Duration: 3 to 6 months (600 hours total)

Schedule: Flexible, minimum 20 hrs/week with 10 hrs/day (Full office day)

Location: Orlando

Key Responsibilities and Training Offered:

Under supervision, participants will learn and perform:

• Professional phone etiquette and patient scheduling
• Electronic Health Record (EHR) basics using MEDENT
• Patient check-in/check-out procedures
• Managing patient flow and waiting area
• Professionalism, discretion, and confidentiality in healthcare
• Appointment scheduling and front desk duties (faxing, copying, filing)
• Basics of psychiatric services offered
• General medical terminology
• Introduction to insurance billing and coding
• HIPAA compliance and patient privacy
• Other responsibilities pertinent to the operation of the clinic

Program Schedule

• Week 1: Orientation and HIPAA/confidentiality training
• Week 2 to 4: Front desk observation and shadowing
• After week 4: Supervised hands-on practice in Psychiatric Out-Patient office tasks

Supervision and Support:

• Assigned supervisor
• Weekly feedback and progress check-ins
• Real-time guidance and corrections
• Structured training checklist to track learning milestones
• Observation periods prior to independent work

Advantages Upon Successful Completion:

• Certificate of completion detailing hours and skills acquired
• Reference letter for employment or further education
• Experience to include on professional resumes

Eligibility Criteria:

• Individuals aged 18 or above
• High School graduate
• No prior healthcare or office experience required
• Able to commit to a consistent schedule
• Must pass a basic screening (e.g., background check)
• Motivated to gain healthcare experience for career development

Eligibility to Complete the Program

To be eligible for completion of program and receiving Certificate of Completion, participants must successfully complete a minimum of 600 hours of internship with us. This ensures sufficient hands-on experience and mastery of the core skills outlined in the program.

Drug-free policy:

Harmony United Psychiatric Care enforces a comprehensive drug-free workplace policy to ensure the safety and security of our employees and visitors. We prohibit the use of illegal drugs and the unauthorized use of controlled substances on company premises or during work hours. To ensure compliance, we conduct pre-joining drug screening and random drug testing. Violations of this policy will lead to disciplinary action, including termination of internship. By applying for an internship with us, candidates acknowledge their understanding of these terms and willingness to abide by our drug policy.