Psychiatric Office Assistant Internship/Outpatient Clinic (Certification Program)

Job Description

About Us

HarmonyUnited Psychiatric Care is part of Harmony United Healthcare LLC. We are a network of outpatient mental health clinics providing comprehensive, full-service outpatient mental health services in Florida through in-person and virtual visits via a secure online telehealth platform. Services include Psychiatric/Psychological Evaluations, Medication Management, Psychotherapy & Counseling, and Neuropsychological Testing Services. Our team includes psychiatrists, clinical psychologists/neuropsychologists, board-certified psychiatric nurse practitioners, certified physician assistants, and licensed therapists. We care for adults, adolescents, and children aged five and above, treating each patient with compassion and respect through individualized care.

Job Title: Psychiatric Office Assistant Internship/Outpatient Clinic (Certification Program)

Program Overview:

This 3 to 6-month (600 hours total) voluntary, unpaid internship program is designed for individuals seeking to transition into healthcare careers or entry-level candidates without prior medical experience. It offers foundational exposure to medical office operations, particularly within behavioral and mental health settings. The schedule is flexible, requiring a minimum of 20 hours per week with 10 hours per day (full office day) at our Crystal River location.

Key Responsibilities and Training Offered:

Under supervision, you will learn and perform:

• Professional phone etiquette and patient scheduling
• Electronic Health Record (EHR) basics using MEDENT
• Patient check-in/check-out procedures
• Managing patient flow and waiting area
• Professionalism, discretion, and confidentiality in healthcare
• Appointment scheduling and front desk duties including faxing, copying, and filing
• Basics of psychiatric services offered
• General medical terminology
• Introduction to insurance billing and coding
• HIPAA compliance and patient privacy
• Other responsibilities pertinent to the operation of the clinic.

Supervision and Support:

• Assigned supervisor
• Weekly feedback and progress check-ins
• Real-time guidance and corrections
• Structured training checklist to track learning milestones
• Observation periods prior to independent work

Advantages:

Upon successful completion, participants will receive:

• Certificate of completion detailing hours and skills acquired
• Reference letter for employment or further education
• Experience to include on professional resumes

Eligibility to Complete the Program:

• Participants must successfully complete a minimum of 600 hours of internship to be eligible for a Certificate of Completion.

Drug-Free Policy:

*Harmony United Psychiatric Care enforces a comprehensive drug-free workplace policy including pre-joining and random drug screening. Violations of this policy will lead to disciplinary action, including termination of internship.