Program and Operation Supervisor

Job Description

Program and Operations Supervisor | City of Richmond, Virginia

The Tone:
This is a full-time supervisory role at the City of Richmond, Virginia, specifically within the Department of Public Utilities. The City is dedicated to nurturing talent, fostering growth opportunities, and building strong connections among its employees, offering a range of employee benefit enhancements. This position is vital for overseeing the daily operations of gas and water field crews, ensuring seamless 24/7 functionality, and enhancing customer service and operational efficiency within the Water Utility Division.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Richmond, VA

• Team: Supervises multiple Gas and Water Field Supervisors within the Water Utility Division of the Department of Public Utilities, reporting directly to senior management.
• Mission: Oversee and optimize the daily operations of field crews in a 24/7 environment, ensuring efficiency, safety, and high customer satisfaction for water and gas services.
• Tech Stack: FC300 Field Collection System, AMI, remote disconnect, GIS maps, smart water systems, advanced metering infrastructure

What You’ll Actually Do
• Operations Oversight: Supervise multiple Gas and Water Field Supervisors to ensure seamless 24/7 daily operations within the Water Utility Division.
• Customer Service & Efficiency: Improve customer service processes for timely and accurate billing and enhance meter reading efficiency and accuracy.
• Team Leadership & Development: Lead and manage technical and management staff, conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures.
• Technology Advocacy: Serve as an advocate for smart water systems and advanced metering infrastructure technologies like AMI and remote disconnect.
• Strategic Support: Utilize data to develop dashboards and drive decision-making strategies, and serve as backup for senior management when needed.

The Must-Haves
• Background: Bachelor’s degree in business or public administration, or a related field, with the ability to manage operations and technical staff.
• Experience: Four years of journey-level professional experience in a related area, including managing operations in a unionized work environment.
• Skills: Strong written and verbal communication, customer service, problem-solving, critical thinking, knowledge of Gas/Water pipeline maintenance and repair, and familiarity with smart water systems or advanced metering infrastructure.
• Bonus: Ability to obtain an Operator’s Qualification (OQ) within 12 months, and a valid Driver’s License may be required for some assignments.