Product Performance & Validation Intern

Job Description

Product Performance & Validation Intern | T-Mobile

The Tone:
This is an 11-week paid internship at T-Mobile, offering a hands-on learning experience designed to provide training and a strong foundation for a future career. T-Mobile is a leader in innovation, having disrupted the wireless industry by reinventing customer service and delivering real 5G nationwide. The company is actively shaping the future of technology in wireless and beyond, providing exciting career opportunities and a commitment to helping employees grow. This role is critical for ensuring products deployed on the T-Mobile network are seamless, defect-free, and deliver best-in-class performance, directly contributing to an elevated customer experience and informing strategic launch decisions.

The TL;DR
• Role: Internship
• Type: Temporary (11-week paid learning experience)
• Location: Onsite (location not specified)
• Pay: $26–$47 hourly
• Team: Critical for ensuring products deployed on the T-Mobile network are seamless, defect-free, and deliver best-in-class performance.
• Mission: To rigorously test devices and features for interoperability, optimize network performance, design innovative solutions for real-world performance measurement, and collaborate with cross-functional partners to protect and elevate the end-to-end customer experience.
• Tech Stack: QXDM

What You’ll Actually Do
• Conduct Device Diagnostics: Learn and utilize industry-standard device diagnostic and log analysis tools, such as QXDM, to collect critical data from devices.
• Analyze Performance Data: Analyze collected device logs and review drive test results to identify and investigate device or network issues, including failures and performance gaps.
• Create Performance Reports: Prepare detailed benchmark and analysis reports, highlighting performance gaps, failure trends, and key insights regarding product performance.
• Document Issues Thoroughly: Clearly document observed issues within reports, ensuring comprehensive records of identified problems.
• Collaborate and Present Findings: Participate in end-to-end issue triage, collaborating with the team to analyze findings and presenting recommendations clearly to stakeholders.

The Must-Haves
• Background: Must be actively enrolled in a Bachelor’s or Graduate degree program, and possessing a strong foundational understanding of wireless communication principles and technologies.
• Experience: No specific years of prior experience are mandated, but candidates must demonstrate strong analytical capabilities in problem-solving and data interpretation.
• Skills: Proficiency in learning and utilizing device diagnostic and log analysis tools (e.g., QXDM), adeptness in data collection and analysis, comprehensive report preparation, and effective communication and presentation of findings.