Product Operations Associate, Tier 1 – Technical Support

Job Description

Product Operations Associate, Tier 1 | Anduril Industries

The Tone:
This is an entry-level, full-time, on-site role at Anduril Industries, located in Irvine, CA. Anduril is a defense technology company focused on transforming U.S. and allied military capabilities with advanced AI, autonomy, computer vision, sensor fusion, and networking technology. This role is crucial for maintaining the health of deployed assets, ensuring customer and mission success, and directly contributing to national security efforts.

The TL;DR
• Role: Full Time
• Location: In-person, Irvine, CA
• Pay: $68000–$90000 yearly
• Team: Product Operations, within Help Desk operations and a broader sustainment ecosystem
• Mission: Assist in supporting customers and their fielded assets by helping to triage and resolve issues across software and hardware products.
• Tech Stack: Salesforce Service Desk

What You’ll Actually Do
• Customer Support: Assist in the intake, triage, and resolution of Anduril’s customer issues related to hardware and software products.
• Ticket Management: Monitor and respond to support tickets in Salesforce Service Desk or similar ticketing systems.
• Process Execution: Follow established runbooks and processes to troubleshoot and escalate issues appropriately.
• Team Collaboration: Collaborate with team members to maintain operational readiness and support 24×7 shift coverage.
• Knowledge Management: Document and update knowledge base articles and standard operating procedures (SOPs) under guidance.

The Must-Haves
• Background: Bachelor’s degree or equivalent experience in a related field, or relevant technical certifications.
• Experience: 1-2 years of experience in a 24×7 technical-oriented support, help desk, or customer service environment preferred.
• Skills: Fundamental understanding of hardware, software, and networking concepts; ability to obtain and hold a U.S. Secret security clearance; ability to work effectively as part of a team and execute established procedures; strong verbal and written communication skills; openness to working within a 24x7x365 operation and supporting non-standard, overnight, or weekend shifts.
• Bonus: Familiarity with ticketing systems such as Salesforce Service Desk, Jira, or ServiceNow; exposure to military or government hardware and software systems; interest in embedded systems, sensors, robotics, or national security technology; prior clearances or background investigations are a plus.