Strategic Leader, Direct Phone Sales Activation & Enablement

Job Description

Strategy & Operations Senior Manager | Allstate Insurance

The Tone:
This is a full-time role at Allstate Insurance, with eligibility to work from home (Remote, USA). Allstate helps families protect their belongings from life’s uncertainties, focusing on ingenuity in insurance and protection services. This role is crucial for executing growth strategies, improving sales capabilities, and driving operational excellence across Allstate’s Direct Phone Sales organization, ensuring the business meets aggressive growth objectives. The position requires balancing speed with strategy and building strong stakeholder relationships to drive measurable business outcomes.

The TL;DR
• Role: Senior Manager
• Type: Full-time
• Location: Remote, USA

• Team: Supports the Direct Phone Sales (DPS) organization; leads the DPS Change Management & Activation team and the Knowledge Management & Sales Process Mastery team.
• Mission: Owns the centralized activation and enablement function to help Direct Phone Sales execute growth strategies, accelerate priority adoption, strengthen sales capabilities, and drive operational excellence.

What You’ll Actually Do
• Strategic Leadership: Serve as a strategic partner to Direct Phone Sales leadership, translating business priorities into actionable activation, enablement, and adoption strategies.
• Team Leadership: Lead and develop a high-performing team responsible for change activation, knowledge management, communications, and sales process mastery.
• Change Management: Lead the development and execution of comprehensive activation plans that drive awareness, understanding, and sustained utilization of business initiatives.
• Knowledge & Process Management: Lead the strategy and execution for knowledge management and drive continuous improvement of sales processes, tools, and workflows.
• Stakeholder Influence: Build strong partnerships and influence decision-making across Direct Phone Sales, Distribution, Product, Marketing, Operations, Technology, and Learning teams.

The Must-Haves
• Background: Bachelor’s degree preferred. Over 10 years of experience in strategy, operations, business transformation, sales enablement, change management, or learning disciplines.
• Experience: 10+ years of experience supporting large-scale sales organizations or customer-facing operations. Proven experience building and scaling centralized support, enablement, or operational excellence functions.
• Skills: Analytical Thinking, Employee Supervision, Process Improvements, Strategic Collaborations, Strategic Objectives.
• Bonus: Proven ability to lead through ambiguity and execute effectively in rapidly evolving business environments.