Product Delivery Lead/Manager

Job Description

Product Delivery Lead/Manager, Vice President | JPMorgan Chase

The Tone:
This is a role at JPMorgan Chase supporting Card Platform Products. The company builds financial products and services, aiming to enhance and optimize customer experiences. This position is critical for shaping the future of product delivery by leading end-to-end processes, managing dependencies, and crafting solutions for successful and expedient implementations within Chase Card Services.

The TL;DR
• Role: Leadership/Management
• Type:
• Location:
• Team: Card Platform Products team within Chase Card Services
• Mission: Enhance and optimize the way products are delivered to customers through efficient and organized implementations.
• Tech Stack: JIRA, Confluence, Microsoft Teams, Microsoft Outlook, PowerPoint/Word (or approved equivalents), firm’s approved AI tools

What You’ll Actually Do
• Execution Ownership: Own the complete product delivery execution cycle, from intake through release, operational readiness, stabilization, and performance reporting, while identifying opportunities for improvement.
• Delivery Management: Manage and ensure rigor in delivery plans by tracking milestones, risks, blockers, constraints, and dependencies, while securing adequate resourcing and clear stakeholder communication.
• Implementation Leadership: Lead the delivery of enhancements and implementations by partnering with Technology Program Managers on solution alignment, sprint/release planning, build oversight, testing strategy, and cutover.
• Governance & Compliance: Drive change delivery and firm governance by coordinating activities with functional partners and ensuring adherence to risk, controls, compliance, and regulatory requirements.
• Team Development: Lead and develop the delivery team through coaching junior members, setting goals, providing feedback, and building capability across delivery practices, analytics, planning, and tool proficiency.

The Must-Haves
• Background: A Vice President level leader with a minimum of 5 years of expertise in product delivery or a relevant domain, combined with demonstrated experience in coaching and performance management of team members.
• Experience: 8+ years of broad product management and delivery experience, a strong track record of implementing challenging initiatives, experience in product or platform-wide release management, and a proven ability in continuous improvement processes.
• Skills: Strong understanding of delivery execution, ability to manage operational and change readiness activities, executive presence for interacting with and influencing senior leaders, and proficiency in cross-functional stakeholder management and communication.
• Bonus: Proficient knowledge of the product development lifecycle, design, and data analytics; experience in a regulated financial services environment; demonstrated success in improving operating rhythms and execution predictability.