PROCESS EXCELLENCE CONSULTANT L2

Job Description

PROCESS EXCELLENCE CONSULTANT L2 | Wipro

The Tone:
This is a full-time role at Wipro, located in New Delhi, Delhi, India. Wipro is a leading technology services and consulting company dedicated to building solutions that address complex digital transformation needs for its clients. This role is crucial for ensuring quality and driving process excellence within the delivery function, directly contributing to Wipro’s ability to help clients achieve their ambitions and build sustainable businesses. As a Process Excellence Consultant, you will play a key part in Wipro’s commitment to continuous improvement and reinvention.

The TL;DR
• Role: Full Time
• Location: In-person, New Delhi, Delhi, India
• Team: Quality
• Mission: To drive quality and process excellence, enabling innovative solutions and sustainable business outcomes for clients.
• Tech Stack: Statistical tools

What You’ll Actually Do
• Consulting: Act as a consultant for process excellence, specifically in Shared Services Set up and BPO environments.
• Improvement: Lead and implement process re-engineering efforts using Six Sigma methodologies and statistical tools.
• Analysis: Apply problem-solving and analytical skills to identify areas for quality improvement and process efficiency.
• Compliance: Facilitate adherence to and implement quality frameworks such as ISO, CMMi, or COPC.
• Management: Oversee and manage projects focused on quality and process excellence initiatives.

The Must-Haves
• Background: Bachelor’s Degree (B.Sc., BE, B Tech, MBA, or B.Stat) with a focus on quality and process excellence.
• Experience: 5-8 years of experience, with mandatory expertise in Project Management and functional knowledge of Six Sigma, statistical tools, quality, and process re-engineering.
• Skills: Strong problem-solving abilities, analytical skills, excellent communication and interpersonal capabilities, and proven facilitation skills.
• Bonus: Exposure to ISO, CMMi, or COPC standards, and prior consulting experience in Shared Services Set up or the BPO space.