Process Documentation Intern – Process Documentation

Job Description

Process Documentation Intern (Fall Semester) | SiteOne Landscape Supply

The Tone:
This is an internship at SiteOne Landscape Supply. SiteOne is the largest national distributor of landscaping products across the United States and Canada, supplying wholesale goods for green industry professionals. The company prides itself on customer experience and being a great place to work for its associates, fostering a culture of safety, teamwork, and continuous improvement. This role supports the company’s operational efficiency by improving the quality and accessibility of essential reference materials for field associates.

The TL;DR
• Role: Internship
• Type: Temporary
• Pay: $15–$22 hourly
• Team: Operational Excellence team
• Mission: Coordinate the audit and improvement of existing operational procedures to enhance reference material quality for field associates.
• Tech Stack: Microsoft Office, Canva, Adobe, PowerPoint, AI tools

What You’ll Actually Do
• Facilitate: Coordinate the audit and improvement process for existing operational procedures with internal subject matter experts.
• Draft: Create new procedure documentation and edit existing content for clarity, consistency, and alignment with business goals.
• Publish: Upload finalized operational procedures to internal intranet and knowledge base platforms for easy access.
• Collaborate: Partner with subject matter experts and cross-functional teams to gather necessary information and incorporate feedback.
• Improve: Identify opportunities to enhance processes, improve content effectiveness, and support operational efficiency initiatives.

The Must-Haves
• Background: Currently pursuing a Bachelor’s degree in Communications, Marketing, Sociology, Psychology, Political Science, Liberal Arts, or a related field.
• Experience: Proficiency in Microsoft Office or similar tools. Relevant coursework, academic projects, or internship experience in writing, content creation, or documentation is a plus.
• Skills: Strong attention to detail and organizational skills; strong written and verbal communication skills; ability to manage multiple tasks, meet deadlines, and collaborate across teams.
• Bonus: Interest in SEO fundamentals, analytics and performance tracking, basic design skills, project coordination, and familiarity with AI tools used thoughtfully.