Principal Product Manager – AI Observability

Job Description

Principal Product Manager – AI Observability | New Relic

The Tone:
This is a full-time, remote role at New Relic. The company builds an intelligent platform that provides unparalleled insight into complex systems, empowering companies to thrive in an AI-first world. This role is critical as it focuses on building AI Observability, a top strategic initiative designed to solve the pressing problem of companies being unable to see what their AI is actually doing in production. You will operate like a startup within the company, with direct executive sponsorship and a clear mandate to deliver.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote
• Pay: $193000–$241000 yearly
• Team: Business owner of the AI Observability initiative, working with multiple engineering and design teams under direct executive sponsorship.
• Mission: Solve the problem of companies not being able to see what their AI is actually doing in production.

What You’ll Actually Do
• Lead: Own the AI Observability roadmap and associated business outcomes like adoption, retention, and expansion, managing pricing conversations, executive reporting, and cross-functional escalations.
• Drive: Guide multiple engineering and design teams in parallel toward a coherent product vision without requiring formal management authority.
• Partner: Collaborate directly with strategic enterprise customers, including their platform and infrastructure teams, to translate production AI system challenges into actionable product requirements.
• Prototype: Build working prototypes yourself using agentic AI workflows to validate concepts and pressure-test ideas before committing engineering resources.
• Influence: Represent AI Observability in executive strategy and prioritization discussions, making critical tradeoff decisions and ensuring continuous iteration post-General Availability.

The Must-Haves
• Background: Senior individual contributor with 8+ years of product management experience, specializing in owning a product area from early vision through General Availability and post-GA growth.
• Experience: Demonstrated ability to drive outcomes across teams without formal management authority and direct partnership with enterprise customers on production AI or LLM systems, focusing on areas like tracing, evaluation, governance, cost, or failure modes at scale. Regular, current use of multiple concurrent AI agents in your own work, run asynchronously and backed by a trusted verification process. Representing a product area in executive-level strategy and prioritization discussions.
• Skills: Product Management, Roadmap Ownership, Business Outcome Management, Executive Communication, Agentic AI Workflow Development, Enterprise Customer Partnership (AI/LLM).
• Bonus: Prior experience in observability, APM, security, or developer tools; experience participating in customer escalations at the VP or CTO level; a public track record (writing, talks, open source) of how you personally use agentic AI workflows; experience building or shaping verification and review systems for AI agents at scale.