Premier Banking Officer – Premier Banking

Job Description

Premier Relationship Manager – Johor Bahru | OCBC Bank

The Tone:
This is a full-time role at OCBC Bank, located in Johor Bahru, Malaysia. The Group Consumer Financial Services (GCFS) is dedicated to helping individuals achieve their life aspirations by offering a wide range of financial services, from standard branch banking to specialized premier banking solutions. This role is essential for expanding the Premier Franchise, providing tailored financial solutions, and ensuring an exceptional customer experience for our valued Premier Banking clients.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person – Malaysia
• Team: The Group Consumer Financial Services (GCFS)
• Mission: To provide appropriate financial solutions and an excellent customer experience to Premier Banking customers while strategically expanding the Premier Franchise.

What You’ll Actually Do
• Financial Strategy: Provide appropriate financial solutions to Premier Banking customers and expand the Premier Franchise by acquiring new Premier Banking customers via various marketing initiatives.
• Sales Initiatives: Plan, organize, participate in, and execute event and sales activities in line with the Premier Banking business direction and related sales initiatives.
• Customer Experience: Deliver excellent customer experiences at all touch points, fostering sustainable relationships through timely follow-ups, anticipation of customer needs, and proactive engagement.
• Regulatory Adherence: Adhere to all related policies, regulatory risk, and compliance matters, ensuring no operational and control lapses, timely submission of reports, and zero defects in account opening and sales transactions.

The Must-Haves
• Background: Bachelor’s degree in any field from an accredited university or college; strong interest in financial planning, investment, and keenness to work in a sales-driven environment.
• Experience: 3 to 5 years of experience in sales and client relationship management.
• Skills: Possession of required financial licenses (PCE, CEILI & FIMM); good interpersonal and communication skills; demonstrated ability to deliver high quality customer service; possession of a valid driving license and own transport.
• Bonus: IPPC will be an added advantage.