Pool Attendant

Job Description

Pool Attendant | Hilton

The Tone:
This is a full-time role at Waldorf Astoria Orlando, a luxurious Forbes 4-Star property located in Orlando, FL, surrounded by Walt Disney Resort. As a global leader in hospitality, Hilton is dedicated to filling the earth with the light and warmth of hospitality through its diverse portfolio of brands. The Pool Attendant plays a crucial role in brightening guests’ days and delivering memorable experiences in the property’s fun pool environment. This position is vital for ensuring every guest feels welcomed and cared for, embodying the high standards of service at Waldorf Astoria Orlando.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Orlando, FL

• Team: Hotels Team, supporting recreation operations.
• Mission: To create memorable and enjoyable experiences for every guest in the pool environment through attentive service and diligent maintenance.

What You’ll Actually Do
• Guest Interaction: Greet and assist guests with a friendly and upbeat attitude, promptly responding to requests and resolving any issues efficiently.
• Pool Area Coordination: Confirm guest registration and coordinate the setup of the pool area, assisting with towels, chairs, umbrellas, and recreational equipment.
• Environment Maintenance: Clean and maintain the pool area, including furniture, showers, cabanas, and surrounding spaces, to ensure a clean and inviting environment.
• Inventory Management: Collect used towels, restock clean ones, and monitor towel inventory to minimize loss and ensure continuous supply.
• Equipment Oversight: Inspect and care for poolside equipment such as umbrellas, rafts, and speakers, ensuring they are safe and functional for guest use.
• Activity Monitoring: Observe pool activity, identify potential hazards, and promptly address or report any issues to maintain a safe environment.
• Recreation Support: Assist with general recreation duties or special activities as needed to enhance the overall guest experience.

The Must-Haves
• Background: Individuals who possess a passion for spreading hospitality and embody core values such as integrity, leadership, teamwork, ownership, and a focus on the present moment.
• Experience: Demonstrated ability to interact positively with guests, respond promptly to their needs, and effectively resolve concerns in a service-oriented setting.
• Skills:
• Strong interpersonal and communication skills for effective guest interaction and issue resolution.
• Excellent organizational abilities for managing pool setup, equipment, and supplies.
• A keen eye for detail and vigilance for maintaining cleanliness and identifying potential safety hazards.
• Demonstrated ability to work collaboratively within a team and take accountability for assigned tasks.
• Proactive problem-solving skills to address guest requests and operational issues efficiently.