POLICE SERVICES CLERK-INFORMATION SERVICES SECTION

Job Description

Police Services Clerk-Information Services Section | City of Alexandria, Virginia

The Tone:
This is a full-time role at the City of Alexandria, Virginia, a thriving city government organization in northern Virginia, bordered by the District of Columbia, Arlington, and Fairfax County. This position is vital for maintaining the integrity of public safety information by accurately processing and managing confidential police records and supporting criminal justice operations. The role requires meticulous attention to detail and sound judgment in a critical support function for law enforcement and the public.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Alexandria, VA

• Team: Information Services Section
• Mission: Ensuring the integrity and accessibility of confidential police and criminal justice records by processing, maintaining, and disseminating critical information to support public safety operations.
• Tech Stack: Microsoft Office (Word, Excel, Outlook, Teams), Virginia Criminal Information Network (VCIN), National Crime Information Center (NCIC), records management systems, law enforcement databases, other information management systems.

What You’ll Actually Do
• Customer Service: Provides direct assistance and information to members of the public, law enforcement personnel, and criminal justice agencies via multiple channels.
• Records Management: Processes, reviews, classifies, distributes, and maintains confidential police records and reports according to strict legal and departmental standards.
• Document Validation: Accurately processes and validates critical court-related documents, including warrants, protective orders, and criminal summonses.
• Database Entry: Enters, updates, validates, and removes sensitive criminal justice information such as stolen vehicles, stolen property, and missing persons into state and local database systems.
• Information Retrieval: Conducts comprehensive wanted and records checks utilizing the Virginia Criminal Information Network (VCIN) and National Crime Information Center (NCIC) systems.

The Must-Haves
• Background: High School Diploma or GED; at least three years of experience in office, inventory, records, or library work, or any equivalent combination of experience and training providing the required knowledge, skills, and abilities for criminal justice support.
• Experience: Minimum of three years experience in office, records, or library work, including handling confidential and sensitive information and providing direct customer service.
• Skills: Exceptional attention to detail, sound judgment, ability to manage multiple priorities under pressure, strong written and oral communication, conflict-resolution abilities, proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams), and strong organizational and problem-solving abilities.
• Bonus: Two or more years of customer service experience involving direct interaction with the public, demonstrated ability to work effectively as part of a team, prior VCIN/NCIC certification or experience with law enforcement information systems, and bilingual proficiency (especially in Spanish).