Personal Banker – Client Engagement

Job Description

Relationship Banker | Bank of America

The Tone:
This is a full-time, in-office role at Bank of America, with the specific financial center location determined by business needs, potentially involving training at one location and then relocating to another within a reasonable commuting distance. Bank of America aims to make financial lives better for clients, teammates, communities, and shareholders through a commitment to Responsible Growth and an inclusive workplace. This position is vital in fostering direct client relationships, guiding individuals through banking services, and connecting them with tailored financial solutions. Join Bank of America to build a successful career with opportunities to learn, grow, and make an impact.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, various financial centers within a reasonable commuting distance (initial training at one center, potential relocation to another based on business needs)
• Mission: This role helps clients navigate financial transactions through self-service options and provides tailored financial solutions by understanding their life priorities and goals.
• Tech Stack: Mobile banking, online banking, ATM

What You’ll Actually Do
• Client Engagement: Engage clients in the lobby to educate and assist with self-service banking options such as mobile banking, online banking, or ATMs.
• Financial Consultation: Conduct deep conversations with clients to understand their financial and life priorities, then connect them to appropriate solutions that meet their financial goals.
• Transaction Processing: Accurately and efficiently process cash transactions for clients as needed, adhering to all established bank processes and regulations.
• Business Development: Grow business knowledge and expand the professional network by collaborating with experts in small business, lending, and investments to identify and refer clients.
• Operational Management: Effectively manage financial center traffic, client appointments, and outbound calls while ensuring adherence to risk culture and striving for operational excellence.

The Must-Haves
• Background: Entry-Level. High School Diploma / GED / Secondary School or equivalent; foundational understanding of client service and adherence to regulatory guidelines.
• Experience: Demonstrated ability to engage and educate clients on technology platforms; strong critical thinking and problem-solving skills to meet client needs; capacity to learn and adapt to new information.
• Skills: Business Acumen, Account Management, Client Solutions Advisory, Business Development, Referral Management.
• Bonus: Experience in financial services with knowledge of industry products and solutions; one year of successful sales experience in a salary plus incentive environment with individual sales goals; six months of cash handling experience; Bachelor’s Degree or business-relevant Associate’s Degree such as business management, business administration or finance; bilingual in Spanish (written and verbal); willingness to work weekends and/or extended hours.