Patient Care Coordinator

Job Description

Patient Care Coordinator | Results Physiotherapy

The Tone:
This is a full-time entry-level role at Results Physiotherapy, located in Raleigh, NC. Results Physiotherapy is a brand partner of Upstream Rehabilitation, a growing organization focused on making a significant impact on the lives of others. This role is crucial for maintaining pleasant and consistent daily operations within the clinic, directly supporting clinic growth and efficient patient intake processes. The Patient Care Coordinator-I ensures an inviting atmosphere and smooth administrative functions for patient care.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, Raleigh, NC

• Team: Collaborates with the Clinic Director (CD).
• Mission: Supports clinic growth by executing practice management and patient intake processes with excellence.
• Tech Stack: Raintree, various computer programs.

What You’ll Actually Do
• Patient Welcome: Create an inviting clinic atmosphere by warmly greeting all individuals who enter the clinic.
• Appointment Management: Efficiently schedule new patient referrals received by fax or telephone and manage the clinic schedule to convert referrals into evaluations.
• Financial Coordination: Verify patient insurance coverage and accurately collect all due patient payments at the time of service.
• Office Operations: Maintain an orderly and organized front office workspace, manage document routing, deposits, and monitor clinic inventory.
• Continuous Learning: Attend all required training with Territory Field Trainers for Raintree and other business process updates, completing quarterly compliance training.

The Must-Haves
• Background: Entry-Level. High School Diploma or equivalent.
• Experience: Demonstrated excellence in customer service and the ability to multitask across multiple computer programs daily.
• Skills: Strong communication skills to effectively relate with Business Office and Field leadership, keen organizational detail, efficient time management, and the ability to meet deadlines while working with little to no supervision.