Partnership Distribution Business Support Manager

Job Description

Manager, Business Planning & Strategy | FWD Group

The Tone:
This is a full-time role at FWD Group, located in Malaysia. FWD Group is a pan-Asian life and health insurance business focused on delivering innovative propositions and a simpler insurance experience across 10 markets. FWD Takaful Berhad is a takaful provider in Malaysia, a business unit of FWD Group. This role is crucial for supporting strategic planning, execution, and data-driven decisions for the partnership distribution channel, ultimately driving sales growth and operational efficiency to help change how people feel about insurance and takaful.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Malaysia
• Team: Reports to Department Head within Business Planning & Strategy, supporting the Partnership distribution channel.
• Mission: Drive strategic planning and execution to support sales growth, operational efficiency, and market competitiveness for the partnership distribution channel.
• Tech Stack: Power BI, DMS

What You’ll Actually Do
• Strategic Channel Management: Lead and oversee end-to-end business support for the insurance/takaful Partnership distribution channel, driving strategic planning and execution for sales growth and market competitiveness.
• Data & Reporting Leadership: Provide leadership in business analytics, sales forecasting, and channel insights, overseeing the transformation of data visualization and reporting through digital tools such as Power BI.
• Sales Performance Enhancement: Manage the delivery of accurate sales performance reports and dashboards, leading customer analytics initiatives to translate insights into actionable strategies for channel productivity.
• Campaign & Business Planning: Lead end-to-end sales campaign management, including design, planning, execution, and post-mortem analytics, while supporting the annual business and strategic planning cycle.
• Compensation & Compliance Oversight: Oversee compensation frameworks, performance-based incentives, and contest tracking, and lead sales staff onboarding processes to ensure regulatory compliance with bodies like BNM and MTA.

The Must-Haves
• Background: Bachelor’s degree in Business, Finance, or a related field, with a broad understanding of insurance/takaful distribution, product lines, and the regulatory environment.
• Experience: Minimum 5-8 years of experience in insurance/takaful business support or sales management, including at least 2 years in a managerial role, with proven experience in managing reporting, analytics, and campaign operations.
• Skills: Business analytics and sales forecasting, end-to-end campaign management, regulatory compliance and governance (BNM, MTA/LIAM), data visualization using digital tools like Power BI, and compensation framework management.