Package Consultant: ServiceNow – ServiceNow Consulting

Job Description

ServiceNow Technical Consultant | International Business Machines

The Tone:
This is a full-time role at IBM Consulting UK FutureNow, located in the United Kingdom (England – East Midlands). IBM Consulting builds solutions at the forefront of hybrid cloud and AI, collaborating with leading public and private sector clients. This role is crucial for delivering effective ServiceNow solutions that translate business and operational needs into real business impact for clients. You will gain hands-on experience with cutting-edge technologies and work on meaningful, high-profile programs.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid – United Kingdom(England – East Midlands)
• Team: Working within IBM Consulting UK FutureNow as a Package Consultant: ServiceNow.
• Mission: To partner with clients, designing, configuring, and optimizing ServiceNow workflows to deliver effective solutions and bridge business and technical needs.
• Tech Stack: ServiceNow

What You’ll Actually Do
• Solution Design: Design and configure comprehensive workflows, user dashboards, detailed reports, and essential integrations using ServiceNow’s out-of-the-box capabilities to precisely address client business and operational needs.
• Implementation Leadership: Take the lead on ServiceNow implementations, overseeing the entire process from initial configuration through thorough testing and final deployment, thereby ensuring successful project delivery and client satisfaction.
• Post-Go-Live Support: Provide crucial support for post-go-live enhancements and upgrades, handling complexities ranging from medium to high, and ensuring ongoing client satisfaction while maximizing the value of their ServiceNow investment.
• Process Improvement: Assist client organizations in optimizing their ServiceNow investment by applying best-practice process improvement methodologies and strategic platform configuration to enhance efficiency and effectiveness.
• Client Partnership: Actively partner with clients to accurately translate their specific business and operational requirements into robust, effective, and tailored ServiceNow solutions.

The Must-Haves
• Background: Bachelor’s Degree; demonstrated capability in delivering advisory and implementation services across various ServiceNow capabilities, with a focus on translating business and operational needs into effective solutions.
• Experience: Extensive exposure to designing, configuring, and optimizing workflows, dashboards, reports, and integrations using ServiceNow’s out-of-the-box features. Proven experience in leading implementations from configuration through testing and deployment, ensuring successful project delivery and client satisfaction. Additionally, practical experience supporting post-go-live enhancements and upgrades of medium to high complexity.
• Skills:
* Proficiency in ServiceNow platform configuration for workflows, dashboards, reports, and integrations with out-of-the-box capabilities.
* Expertise in managing the full lifecycle of ServiceNow implementations, including configuration, testing, and deployment stages.
* Ability to integrate ServiceNow with other systems and tools using native out-of-the-box functionalities to support business and operational needs.
* Skill in optimizing ServiceNow workflows, dashboards, and reports to enhance process efficiency and effectiveness through best-practice configuration.