Ops Support Specialist 5 – Core Operations Support

Job Description

Banking Operations -Credit Bureau Dispute | Citigroup Inc.

The Tone:
This is an entry-level position as an Ops Support Specialist 5 at Citigroup Inc., located in India (Maharashtra). Citigroup is a leading global financial services company, and this role contributes to the core operations support that underpins its services. This position is vital for maintaining records, managing accounts, and acting as a key liaison, ensuring seamless daily operations and excellent client service within a regulated environment. The specialist will provide crucial operational support, impacting efficiency and client satisfaction.

The TL;DR
• Role: Full Time
• Location: In-person – India (Maharashtra)
• Team: Operations – Core, Operations Support
• Mission: To provide day-to-day operations support in alignment with Citi’s operations support infrastructure and processes.
• Tech Stack: Microsoft Office

What You’ll Actually Do
• Customer Resolution: Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients.
• Management Communication: Communicate daily with management on productivity, quality, availability, and Management Information System (MIS) indicators.
• Training & Support: Facilitate training based on staff needs within the department and assist with answering staff questions related to Disputes.
• Process Improvement: Support an expansive and diverse array of products and services, and assist with ongoing Lean and process improvement projects.
• Risk Assessment: Appropriately assess risk when making business decisions, demonstrating consideration for the firm’s reputation and safeguarding Citigroup by driving compliance and escalating control issues.

The Must-Haves
• Background: Bachelor’s degree or equivalent experience; this is an entry-level role within Operations Support, requiring comprehensive knowledge of the US Banking, collections, Bankruptcy, Credit Dispute Operations, Credit Bureau, Fraud Process, Card Operations, Shared Services, Back Office Collections, or Chargeback process.
• Experience: 2-4 years of relevant experience, comprehensive knowledge of the Dispute process, and proficiency in Microsoft Office.
• Skills: Demonstrated analytical skills, clear and concise written and verbal communication skills, proficiency in mathematics and logical reasoning, and the ability to work unsupervised and apply problem-solving capabilities.
• Bonus: Master’s degree preferred, and flexibility to work in rotational shifts and rotational week-offs while working closely with US customers in NAM hours.