Operations Specialist I – International

Job Description

Operations Specialist I – International | Hilldrup

The Tone:
This is a full-time position at Hilldrup, located in Stafford, VA. Hilldrup is dedicated to coordinating complex international relocations for its clients. This role is crucial for ensuring that every international move is executed smoothly, cost-effectively, and in full compliance with global regulations, directly contributing to exceptional customer experiences and the company’s financial success.

The TL;DR
• Role: Operations Specialist I – International
• Type: Full-time
• Location: In-person, Stafford, VA

• Team: Coordinates between Customer Experience Team, local operations, warehouse staff, U.S. agents, and overseas service providers.
• Mission: Manages the pricing and logistics of international relocations to ensure service quality, compliance, and profitability.
• Tech Stack: Microsoft Office, internal systems

What You’ll Actually Do
• Manage: Coordinate international relocations, ensuring accurate pricing, effective vendor management, and compliance with all regulations and policies.
• Liaise: Serve as a key liaison between internal teams, warehouse staff, U.S. agents, and overseas service providers to facilitate smooth shipment handling.
• Oversee: Handle all aspects of air and ocean freight bookings, manage consolidations, and ensure proper completion of all related documentation.
• Audit: Review carrier invoices, track and manage file costs, and issue payment instructions to support the company’s financial objectives.
• Communicate: Collaborate closely with the Customer Experience Team to provide timely shipment status updates and customs requirements, while maintaining accurate records in internal systems.

The Must-Haves
• Background: A four-year college degree or equivalent work experience in international logistics or a related field.
• Experience: Experience with Microsoft Office.
• Skills: Customer Focused, Collaborative, Communicative, Resilient, Strive for inclusion of others, Effective analytical and decision-making skills.