Operations Manager

Job Description

Operations Manager | Pinnacle Payments Inc

The Tone:
This is a full-time role at Pinnacle Payments Inc, located in a remote work environment. Pinnacle Payments Inc specializes in providing crucial internal and client-facing support within the payments sector. This Operations Manager position is vital for maintaining seamless operations, delivering exceptional client support, and ensuring the efficiency of our service delivery processes.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote, United States

• Mission: This person owns the operational efficiency and client satisfaction by managing support functions and administrative tasks.
• Tech Stack: smartphones, point of sale equipment

What You’ll Actually Do
• Document Management: Prepare, review, and accurately submit various internal and client-facing documents.
• Client Support: Provide direct customer support, including moderate terminal troubleshooting and addressing general customer service inquiries.
• Service Escalations: Serve as a primary point of contact for service escalations, ensuring effective and timely resolution.
• Team Coordination: Manage team calendars and schedules to optimize workflow and resource allocation.
• Administrative Oversight: Execute necessary reporting tasks and perform a range of general administrative functions.

The Must-Haves
• Background: Manager. Experience providing internal and client-facing operational support.
• Experience: Proven ability in managing document processes, delivering customer support, handling service escalations, coordinating schedules, and performing administrative tasks.
• Skills: Excellent communication skills, strong time management skills, moderate comfort with modern technology.
• Bonus: Motivated to succeed in a remote environment, exhibit a positive and energetic attitude.