Operations Management Trainee

Job Description

Operations Management Trainee | Ryder System, Inc.

The Tone:
This is a full-time, structured training program at Ryder System, Inc., located in Lebanon, TN. Ryder is a World-Class, Fortune 500 organization in the transportation and logistics industry, with over 36,000 employees globally and a history dating back to 1933. This role offers recent college graduates an 18-month comprehensive program to develop leadership and operational expertise. It is vital for maintaining customer relationships, optimizing operations, and making sound business decisions that contribute to the company’s competitive advantage.

The TL;DR
• Role: Internship
• Type: Full-time
• Location: In-person, Lebanon, TN
• Pay: $55000 yearly
• Mission: Develop leadership and operational knowledge to align with customer retention, operational excellence, and core business metrics, preparing for future roles within the company.
• Tech Stack: Spreadsheet software, Word processing software

What You’ll Actually Do
• Customer Relations: Manage customer relationships by providing quality interface, resolving issues, and ensuring satisfaction.
• Resource Optimization: Coordinate with the rental department to maximize fleet utilization while supporting lease customers.
• Business Development: Partner with sales teams on customer calls to secure new business and improve customer satisfaction.
• Cost Management: Monitor running costs and maintenance overheads, adhering to policies to optimize expenses.
• Service Coordination: Oversee PM scheduling, manage vehicle breakdowns and status updates, and plan technician work efficiently.

The Must-Haves
• Background: Bachelor’s Degree required. This is an entry-level, 18-month structured training program designed to develop leadership and operational knowledge in the transportation and logistics sector.
• Experience: No specific years of experience are required for the degree itself; the program targets recent college graduates.
• Skills: Strong PC knowledge/skills to include spreadsheet and word processing software, basic understanding of business finance, controls and metrics, strong mechanical skills, detail-oriented with excellent follow-up practices, strong verbal and written communication skills.
• Bonus: 1 year or more in customer service with issues resolution experience.