Operations Associate

Job Description

Operations Associate | Nen Creative

The Tone:
This is a full-time, remote role for Nen Creative, open to candidates based anywhere in the United States. Nen Creative partners with tech startups to launch bold ideas into the world, creating the brands and stories that fuel their growth. This Operations Associate position is crucial for building and refining the internal systems that will support the company’s rapid expansion and efficient delivery of services.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Remote – United States
• Pay: $60000–$80000 yearly
• Team: Works closely with Finance & Ops Lead and company leadership
• Mission: Ensure the smooth and efficient operation of internal systems for a rapidly growing creative studio.
• Tech Stack: Google Workspace, Slack, Figma, GitHub, Monday, DocuSign

What You’ll Actually Do
• Administer internal tools and systems including Google Workspace, Slack, Figma, GitHub, and Monday.
• Manage client invoicing operations, including preparing invoices, tracking receivables, and following up on payments.
• Coordinate vendor onboarding, process payment requests, manage insurance documentation, and handle contract workflows.
• Build and maintain standard operating procedures (SOPs), trackers, dashboards, and other internal documentation.
• Support recruiting operations by maintaining hiring plans, coordinating with recruiters, and scheduling interviews.

The Must-Haves
• Background: Entry-Level with foundational understanding of operational systems or business administration.
• Experience: 0–2 years of work experience; startup, high-growth, or builder experience is a strong plus.
• Skills:
• Exceptional organizational skills and meticulous attention to detail.
• Proactive problem-solving and resourcefulness in figuring out solutions independently.
• Strong ownership of outcomes and consistent follow-through from start to finish.
• Clear and professional communication, both written and verbal.
• Ability to prioritize effectively and execute tasks with a strong sense of urgency.
• Bonus: Experience at a startup, creative agency, or fast-growing company; familiarity with tools like Asana, an ATS, or accounting platforms; experience building automations or using AI tools.