Office Manager

Job Description

Office Manager | Super Braces LLC

The Tone:
This is a full-time role at Super Braces LLC, located in Franklin – Wisconsin. Super Braces LLC is an orthodontic practice focused on providing high-quality, patient-centered care in a welcoming environment. The team prioritizes creating a positive experience for individuals and families seeking treatment. This role is crucial for ensuring smooth daily operations and fostering an efficient, professional, and friendly atmosphere for both patients and the team.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Franklin – Wisconsin

• Team: Supervises front-desk activities and collaborates with clinical staff.
• Mission: Owns the oversight of daily office operations to ensure an organized, efficient, and friendly environment for patients and team members.
• Tech Stack: scheduling systems, spreadsheets, word processing

What You’ll Actually Do
• Oversee Office Operations: Ensure daily office operations run smoothly, maintaining an organized, efficient, and friendly environment.
• Manage Front-Desk & Scheduling: Supervise front-desk activities and coordinate patient appointments and staff schedules.
• Handle Administrative Workflows: Support key administrative tasks including billing coordination, document management, and ordering supplies and equipment.
• Manage Patient Interactions & Records: Handle office communications, respond to patient inquiries, resolve minor issues, and manage patient records.
• Implement Policies & Standards: Introduce and enforce office policies and procedures to uphold consistent service standards and a positive experience for all team members and patients.

The Must-Haves
• Background: Manager level with a high school diploma or equivalent, possessing core knowledge in office administration and assistance.
• Experience: Practical experience managing daily office workflows, scheduling systems, and patient records; capable of operating and troubleshooting office equipment.
• Skills: Strong Communication, Customer Service, Office Administration, Organization, Problem-Solving.
• Bonus: Prior experience in healthcare, dental, or orthodontic office management; additional training or education in office administration or business; proficiency with office software.