Night Auditor – Overnight Hotel Support

Job Description

Night Auditor | Vision Hospitality Group, Inc.

The Tone:
This is an on-site Night Auditor role at Vision Hospitality Group, Inc., likely located at one of their properties, such as in Chattanooga, TN. The company is a highly entrepreneurial organization focused on diversity, teamwork, and continuous learning to provide outstanding guest experiences. This role is crucial for maintaining financial accuracy and providing essential overnight support, embodying the company’s “ONE TEAM. ONE VISION.” philosophy and commitment to service.

The TL;DR
• Role: Night Auditor
• Type: Full-time
• Location: In-person, Chattanooga, TN

• Team: Works within a hotel property team, providing key overnight support and reporting to management.
• Mission: To oversee, audit, post, and balance daily financial transactions while serving as the primary point of contact for overnight hotel operations and guest needs.
• Tech Stack: Phone PBX, key lock, PMS reservation systems

What You’ll Actually Do
• Oversee Financial Auditing: Audit, post, and balance all daily financial transactions in a neat, orderly, and timely fashion.
• Provide Overnight Support: Serve as the key role for overnight hotel support, working independently to assist teams and manage hotel operations.
• Manage Guest Services: Provide personalized, friendly service to guests, handle check-ins and outs, sell and upsell rooms, and check credit of guest accounts daily.
• Uphold Hotel Standards: Adhere to all standard operating procedures and property-specific brand standards, completing all tasks on the relevant shift checklist.
• Support Team Operations: Assist fellow associates and management as needed to ensure better hotel operation and service to guests, including having general knowledge of housekeeping.

The Must-Haves
• Background: Entry-level understanding of hospitality operations, particularly regarding financial transaction handling and guest service.
• Experience: Proven ability to work independently overnight, operate hotel systems including phone PBX, key lock, and PMS reservation systems, and manage a cash drawer securely.
• Skills: Effective written and verbal communication in English, strong organizational skills, ability to balance financial transactions, and capable of handling pressure situations appropriately.
• Bonus: Highest degree of integrity, humility, living by the Golden Rule, valuing dedication, innovation, respect, excellence, community-focus, and a spirit of service.