NAPA Counter Sales Associate

Job Description

NAPA Counter Sales Associate | NAPA

The Tone:
This is a full-time or part-time role at NAPA. NAPA operates as more than just a parts store; it fosters a family-like environment, seeking individuals who are passionate about automotive parts. This role is crucial as the welcoming face of the retail store, serving as the primary point of contact for customers seeking automotive solutions.

The TL;DR
• Role: Full Time
• Type: Full-time, Part-time
• Mission: Provide comprehensive auto parts answers and solutions to both retail and wholesale customers.
• Tech Stack: Computer systems, cash registers, telephones, traditional paper catalog systems

What You’ll Actually Do
• Customer Solutions: Provide comprehensive auto parts answers and solutions to both retail and wholesale customers in person and over the phone.
• Team Support: Leverage your automotive parts knowledge to support other NAPA team members in assisting customers with their inquiries.
• Customer Engagement: Deliver outstanding customer care and foster positive interactions with every individual visiting our NAPA Store.
• Welcoming Customers: Warmly welcome retail customers into our stores, engaging them to ensure a positive and helpful consumer experience.
• Sales Processing: Efficiently utilize various tools including computer systems, cash registers, telephones, and traditional paper catalog systems to find information and process sales.

The Must-Haves
• Background: High School Diploma or GED. Solid background and knowledge of automotive parts.
• Experience: Valid Driver’s License is required. Previous experience in a parts store or the automotive industry, OR a strong willingness to learn and master auto parts knowledge.
• Skills: Excellent verbal and written communication skills, a genuine enthusiasm for working in retail environments, great listening skills combined with empathy for customer needs.
• Bonus: Technical or Trade school courses or a degree in an automotive-related field. A background and/or passion for the automotive industry, heavy equipment, farm industry, diesel mechanics, marine vehicles, or dealership operations. Previous experience in a parts store, auction, general retail store, or auto body/collision shop. Knowledge of cataloging systems AND/OR inventory management systems. An entirely customer-centric approach. ASE Certifications.