Candidate
Employer
NAPA Counter Sales Associate
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Job Description
NAPA Counter Sales Associate | NAPA
The Tone:
This is a flexible full-time or part-time role at NAPA. NAPA is much more than a parts store, actively seeking talent to join its family. This role is critical as the “face of the retail store,” serving as the primary contact for customers needing automotive assistance. It’s an opportunity to build a career as a Parts Specialist or to get started with the company.
The TL;DR
• Role: Full Time
• Type: Full-time, Part-time
• Location: In-person
• Mission: Provide solutions for customers’ automotive parts and service questions, ensuring a positive experience.
• Tech Stack: Computer, Cash register, Telephone, Paper catalog systems
What You’ll Actually Do
• Customer Support: Provide auto parts answers and solutions for retail and wholesale customers in person and over the phone.
• Team Collaboration: Assist other NAPA team members by sharing your parts knowledge to answer customer questions.
• Service Excellence: Deliver outstanding customer care and positive interactions to everyone entering the NAPA Store.
• Customer Engagement: Welcome retail customers into stores and engage them to provide a positive consumer experience.
• System Utilization: Efficiently use technology, including computer systems, cash registers, telephones, and paper catalogs.
The Must-Haves
• Background: High School Diploma or GED. A background and knowledge of automotive parts, or a strong willingness to learn about auto parts.
• Experience: Valid Driver’s License. Previous experience in a parts store or the automotive industry.
• Skills: Excellent verbal and written communication skills. Great listening skills and empathy for customers. A customer-focused approach and high energy.
• Bonus: A background and/or passion for the automotive industry, heavy equipment, farm industry, diesel, marine, or dealership. Experience in a parts store, auction, retail store, or auto body/collision repair. Knowledge of cataloging AND/OR inventory management systems. An entirely customer-centric approach. ASE Certifications.
