Monitor/Aide

Job Description

Monitor/Aide | First Student

The Tone:
This is an in-person role at First Student, a huge company with 120,000 staff and over 2.5 billion customers worldwide, and a family of over 60,000 employees. First Student takes pride in safely transporting more than 5 million students and passengers to and from their destinations each day. As a Monitor/Aide, you will be a constant reflection of the company’s unwavering commitment to safety and customer service, providing essential operational oversight, day-to-day management, and critical assistance to drivers for the safe operation of routes. This role offers tremendous career advancement opportunities and contributes to a positive, rewarding work environment within a company dedicated to dependable transportation.

The TL;DR
• Role: Full Time
• Location: In-person

• Team: Works closely with drivers to ensure safe route operation.
• Mission: Ensures the safe operation of routes by actively monitoring passenger welfare, managing day-to-day operational needs, and assisting drivers, thereby upholding First Student’s dedication to safety and customer service.

What You’ll Actually Do
• Passenger Welfare: Monitor the welfare of passengers while in route, remaining alert to their needs.
• Route Communication: Communicate passenger behavior problems and conditions of various stops with the driver.
• Bus Inspections: Assist in the pre-trip and post-trip inspections of the bus.
• Student Support: Assist students in the loading and unloading process.
• Emergency Preparedness: Conduct emergency evacuation from the bus, including the use of existing by emergency door.

The Must-Haves
• Background: An entry-level role for individuals dedicated to student safety and customer service within a transportation setting, requiring commitment to operational oversight and route management.
• Experience: Practical experience or a demonstrated ability in monitoring the welfare of passengers, assisting with transportation logistics, and supporting drivers in safe vehicle operation, particularly regarding loading/unloading and emergency procedures.
• Skills:
1. Good verbal communication skills
2. Attention to detail
3. Early morning availability
4. Judgement/problem solving skills
5. Ability to manage high degrees of stress