Merchant Operations Manager

Job Description

Operations Senior Analyst | DiDi Chuxing

The Tone:
This is a full-time role at DiDi Chuxing, located in China. DiDi Chuxing is a leading global technology platform that provides a wide range of app-based transportation services, including ride-hailing and other O2O (online-to-offline) solutions. This role is crucial for ensuring the smooth and efficient operation of our merchant network, directly impacting business performance and the experience of our B-end partners. By optimizing daily operations and driving strategic improvements, you will help maintain DiDi’s competitive edge and support its growth in the dynamic internet services market.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person – China
• Mission: Own the optimization of merchant operations to improve performance and business metrics.
• Tech Stack: SQL

What You’ll Actually Do
• Monitor and Manage: Monitor and manage daily merchant operations to achieve key performance indicators. This involves tracking critical business metrics, identifying trends, and ensuring that merchant activities align with overall company goals to consistently meet and exceed performance targets.
• Analyze and Diagnose: Analyze business data to identify operational issues and propose strategic solutions for improvement. You will conduct in-depth investigations into performance gaps, diagnose underlying problems, and develop data-driven strategies designed to enhance efficiency and effectiveness across merchant operations.
• Drive Optimization: Drive the iteration and optimization of merchant-side operation tools and systems. This includes leading the development and enhancement of existing platforms, identifying opportunities for technological improvements, and collaborating with relevant teams to implement features that streamline merchant workflows.
• Problem Solve and Implement: Translate B-end merchant pain points into practical optimization solutions and oversee their successful launch. You will actively engage with merchants to understand their challenges, conceptualize implementable solutions, and then manage the entire lifecycle from development to full function rollout and post-implementation follow-up.

The Must-Haves
• Background: Bachelor’s Degree or above, focusing on internet user operation or product operation.
• Experience: 1-3 years in internet user operation or product operation, with a preference for O2O or ride-hailing sectors.
• Skills: Strong logical reasoning, data analysis, and cross-team collaboration and communication.
• Bonus: Proficiency in SQL.