Candidate
Employer
Business Operations Specialist – Operations Rotational Program
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Job Description
Business Operations Associate (Rotational Program) – Super Day Event | Perpay Inc.
The Tone:
This is a full-time role at Perpay Inc., located in Philadelphia, PA, with sensible flexibility for personal needs and official remote weeks around major holidays. Perpay is a certified B Corp dedicated to significantly improving the financial stability of everyday Americans through products like the Perpay Marketplace, Perpay+, and Perpay Credit Card. This accelerated hiring event (Super Day) offers recent graduates a unique opportunity to join a rotational program, contributing to customer impact and operational growth. The role is instrumental in shaping product development and process improvements within an in-person, collaborative office environment.
The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person Philadelphia, PA
• Team: Rotational program across various internal teams including Product, Acquisition, Merchandising, Credit Card, Marketing, Compliance, and People.
• Mission: Help customers navigate their shopping and credit-building experiences, analyze operational performance data to identify improvements, and drive changes that enhance customer satisfaction and efficiency.
What You’ll Actually Do
• Deliver exceptional customer service across multiple channels, guiding users through their shopping and credit-building journeys.
• Collect and analyze customer service data to develop and implement strategies for continuous performance improvement.
• Collaborate with the overseas BPO partner to provide actionable feedback, ensuring agent efficiency, accuracy, and overall service quality.
• Rotate through diverse internal teams such as Product, Acquisition, Merchandising, Credit Card, and Compliance, integrating into team projects.
• Propose solutions to optimize operational efficiency, measure and communicate user friction points to the Product team, and support seamless order execution with Merchandising.
The Must-Haves
• Background: A BA/BS degree, completed in 2025, 2026, or 2027.
• Experience: Recent graduate with a GPA of 3.0 or higher, demonstrating commitment to an in-person work environment.
• Skills: Strong communication, curiosity, drive, adaptability, and grit.
