Membership & Customer Experience Intern

Job Description

Here is the detailed and enriched job description:

Job Title: Membership & Customer Experience Intern

About Professional Photographers of America (PPA):

Professional Photographers of America (PPA), established in 1868, is a non-profit international association dedicated to helping professional photographers succeed. Created and led by photographers, PPA supports over 35,000 members by:

• Educating them on essential business and technical skills.
• Connecting them with industry leaders through online resources, live classes, consultations, and conventions.
• Protecting their livelihoods with benefits like copyright advocacy, malpractice protection, and equipment insurance.

PPA is committed to continuously investing in new resources and support systems for its members.

Internship Description:

This internship offers a well-rounded exposure to the non-profit sector, with a specific emphasis on membership management and customer experience. It’s an excellent opportunity for resume building and gaining practical experience.

Key Project Scopes and Responsibilities:

• CRM (Customer Relationship Management) Systems:
  • Assist in updating the CRM by reviewing returned mail.
  • Reach out to members via email to update their mailing addresses, ensuring accurate member data.
• Membership Retention:
  • Support the Member Engagement Specialist and the Member Value & Experience team.
  • Complete time-sensitive deliverables for mailings related to member anniversaries and membership renewals.

Learning Opportunities & Skill Development:

As an integral part of the Membership team, you will also:

• Gain an understanding of the critical importance of member onboarding, member engagement, and member retention within a non-profit trade association.
• Enhance your multi-channel communication and marketing skills, particularly through email and direct mail.
• Learn and practice the importance of maintaining a positive attitude in a professional work environment.
• Utilize essential business tools that are typically not taught in academic settings but are vital in most professional roles and companies.

Qualifications:

• Ability to commit to 8-10 set hours of work per week. Hours will be scheduled flexibly around the candidate’s academic schedule.
• Excellent written and verbal communication skills.
• Energetic, proactive, and eager to tackle new projects and ideas.
• Excellent knowledge of MS Office Suite (Word, Excel, Outlook, etc.).
• A current GPA of 3.0 or better.
• Preferred Majors: Marketing, Communications, Journalism, Business Management, Non-Profit Management.