Manager – Operations Management

Job Description

Assistant Manager | GlobalMessaging

The Tone:
This is a full-time management role at GlobalMessaging, operating as a licensed franchisee of Sonny’s BBQ. The company builds a guest experience centered around its BBQ restaurants. This role is crucial because managers are key to the company’s success, ensuring operations run smoothly and guests receive a unique and memorable experience at every location.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person

• Team: Reports to the General Manager, overseeing hourly team members.
• Mission: Ensures smooth restaurant operations and delivers exceptional guest experiences.
• Tech Stack: Microsoft Office

What You’ll Actually Do
• Team Leadership & Development: Lead the process of hiring, training, developing, scheduling, and evaluating all hourly team members within the store, ensuring individual needs and concerns are addressed daily.
• Operational Standards & Atmosphere: Ensure the restaurant maintains a safe, professional, and engaging atmosphere, while consistently executing and enforcing all operational policies, procedures, and programs.
• Guest Experience Management: Guarantee every guest receives exceptional service and a memorable dining experience, upholding the high standards customers expect from Sonny’s BBQ.
• Performance Oversight: Provide clear benchmarks and expectations for hourly team members, constantly following up and communicating to ensure their performance meets company expectations for smooth shift operations.
• Strategic Reporting & Responsiveness: Report crucial information to the General Manager through plans of action, goals, and AORs, and respond promptly to immediate store needs.

The Must-Haves
• Background: Manager-level professional with a foundational understanding of restaurant operations and guest service principles.
• Experience: A minimum of two years of direct experience in restaurant management.
• Skills:
• Strong command of English, including the ability to read and interpret complex documents like safety rules, operating manuals, and procedure guides.
• Proven ability to write routine reports, correspondence, and effectively communicate verbally with both guests and restaurant employees.
• Excellent interpersonal skills for building positive relationships and addressing team member concerns.
• Demonstrated time management abilities to handle multiple responsibilities efficiently within a 45-50 hour workweek.
• Solid foundational skills in reading, writing, and mathematics, coupled with proficiency in Microsoft Office programs.